TAM First Class Arrivals GRU and GIG: Personal Escort provided

Discussion in 'Other Airlines | South America' started by jbcarioca, Sep 16, 2011.  |  Print Topic

  1. jbcarioca
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    jbcarioca Gold Member

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    Nobody seems to talk about this, but at both GRU and GIG people who arrive in FC on TAM are met by a personal escort who takes them through Immigration (generally avoiding the lines that other people may have) then to baggage claim where the TAM baggage handlers have IME extracted all the bags and put them on carts already (we had five bags arriving this AM, and they were all waiting for us when we arrived at baggage claim) then to customs where we were once again whisked right through.

    This service makes the otherwise often unpleasant experience of GRU and GIG into a pleasure. All you need is a FC arrival on TAM.

    The FC service on TAM is at least as good as any of the European carriers serving Brazil, IME, although not quite up to the SQ and EK level. The arrival escort makes me want to arrive on TAM when I can do it.
     
    OY-JFS, gleff, sobore and 3 others like this.
  2. MSPeconomist
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    MSPeconomist Gold Member

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    Impressive but it sounds similar to DL's meet and greet service at JFK for DMs.
     
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  3. jbcarioca
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    jbcarioca Gold Member

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    The difference, if I understand the DL product (I am DM and they've never met me!) is that your baggage is separately handled and delivered to you to pass directly to customs. You never even touch your own bags.
     
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  4. milchap
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    milchap Gold Member

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    Now that is a benefit.....
     
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  5. jbcarioca
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    jbcarioca Gold Member

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    Today I arrived after 31 flying hours broken by a 12 hour wait for a connection. I really, really needed it!
     
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  6. TRAVELSIG
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    TRAVELSIG Gold Member

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    Wow! That is a long one. Thanks for sharing about the service- I have arrived a few times in GRU where the lines are absolutely brutal.
     
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  7. jbcarioca
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    jbcarioca Gold Member

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    I have been pretty lucky myself, usually entering via GIG, but luggage waits can be horrible. That luggage part is the best benefit for me.
     
  8. heramato
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    heramato Silver Member

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    Is this a new service? Never happened to me on my 2 arrivals to GIG last year.
     
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  9. jbcarioca
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    jbcarioca Gold Member

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    I think it is. It never happened to me until this year.
     
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