TAM fined $1.2 million for a delayed flight

Discussion in 'Other Airlines | South America' started by jbcarioca, Jan 13, 2012.  |  Print Topic

  1. jbcarioca
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    jbcarioca Gold Member

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    Last week TAM JJ8078 GIG-JFK was delayed 13 hours and provided "inadequate" services to passengers during that time. Although GIG shops are mostly required to be open 24 hours, almsot none of them are open after midnight. ANAC thus reacted swiftly and the fine was announced in todays newspapers.
     
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  2. MSPeconomist
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    MSPeconomist Gold Member

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    If we assume that the plane contained at most 500 passengers, this is $2400 per person or about $200 per hour at least, which is much more than any reasonable sort of average wage rate. Wow!
     
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  3. jbcarioca
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    jbcarioca Gold Member

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    The aircraft was an A330-200, in TAM configuration with 4F, 36J, 181Y, so the 221 passengers (it was 100% full, the route averages 95.8% LF) work out to $5429.86 or roughly 86% of the typical $6300 business fare on the route. TAM will fight this, but they may have an uphill climb since the original delay was allegedly caused by a catering mixup, then a crew timeout happened and the replacement crew had to be ferried from elsewhere and on and on. TAM allegedly did little to help the passengers.
    I have no confidence that I understand the facts. All this happened quickly and news reports are unclear about the facts other than the ANAC decision.

    However this happened it is a very poor situation. ANAC and INFRAAERO own a large part fo the problems too, but they are empowered to fine airlines even when it is INFRAAERO at fault, at least partially.
     
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  4. Scottrick
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    Scottrick Gold Member

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    Do the customers get the money? Hopefully yes since they're the ones who were stuck.
     
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  5. jbcarioca
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    jbcarioca Gold Member

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    No they do not. However, under existing rules TAM owes compensation to the passengers. There is nothing public so far but it is logical to expect many complete refunds.
     
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  6. MSPeconomist
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    How much would it have cost them to just cancel the flight? They clearly lost a lot of money on it.
     
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  7. jbcarioca
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    jbcarioca Gold Member

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    That is a question many people are asking. This is one of those that makes no sense at all. OTOH, there is no way to accomodate the passengers on other carriers since AA is also perenially oversold on their GIG-JFK flights.
     
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  8. Gaucho
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    Gaucho Gold Member

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