Swiss compensation for 10 h delay

Discussion in 'Miles & More | Lufthansa, SWISS, Austrian/Partners' started by SirRagnar, Mar 27, 2011.  |  Print Topic

  1. SirRagnar
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    SirRagnar Silver Member

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    Hi
    I was supposed to be on LX092 right now from ZRH to GRU, but it has been canceled due to 'no crew available'.
    I've been put in a hotel and given a boarding pass for a new flight tomorrow 10 hours after scheduled departure. The new flight has a new number; LX7092.

    I am missing almost a full working day in Sao Paolo, but I believe I am entitled to compensation for this delay based on the EU regulations.
    However, I am not sure if this applies when this is a Swiss flight - afterall Switzerland is not a member of the EU.
    Does anyone know if I am entitled to the 600 euro compensation as per the EU rules or how it works with Swiss?

    Swiss refers to a convention in their rules of carriage, but I don't know which convention: http://www.swiss.com/web/EN/general/footer_links/conditions_of_carriage/Pages/article_09.aspx
     
  2. TRAVELSIG
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    TRAVELSIG Gold Member

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    I suspect the "no crew available" will somehow be a way out of compensation. A nice letter also pointing out you missed a day of work may be of some benefit- certainly worth writing in.
     
  3. ralfkrippner
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    ralfkrippner Silver Member

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    AFAIK Switzerland joined the EU rules on compensations.

    Swiss always tries to find a way out of compensating passengers. It helps if you have status with miles&more - if so, add the Line Senator Service or Frequent Traveller Service to the adress below. Send your claim to

    Swiss International Air Lines AG
    Postfach
    CH-4002 Basel
    Schweiz
     
  4. alex0683de
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    alex0683de Silver Member

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    That is correct. Switzerland voluntarily adopted the same regulations regarding passenger compensation as the EU.

    Where did you start your journey? If you were ticketed CPH-ZRH-GRU, then you would be covered by EU regulations anyway...
     
  5. SirRagnar
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    SirRagnar Silver Member

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    I was ticketed from CPH, yes.
    I filed my request for compensation today. I'll keep you updated of the progress. I asked for the full €600 which I believe I am entitled to.
     
  6. SirRagnar
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    SirRagnar Silver Member

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    I haven't heard anything back from my request so I have re-submitted it - I think a month should be enough to reply to my initial request.

    Does anyone happen to have an email that might work better than the contact form on the webpage?
     
  7. SirRagnar
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    SirRagnar Silver Member

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    I thought I would update this thread for future reference.

    After 2 letters from me, 2 letters from EUClaim and 3 months what do you know. Suddenly there is an EasyCash card with €600 in my post box with a letter from the Head of Customer Service apologizing for the inconvenience and delay.

    So it pays off to pursue a claim. Thanks to Swiss for eventually paying ;)
     
    SmooveG and sobore like this.

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