I was lucky enough to hit the nights in 2011 to get the suite nights. I've been saving them, hoping that I could actually use them on a vacation...and hopefully I can. My wife and I are headed to Venice for 2 nights and Rome for five. I have reservations at the Danieli in Venice and the Westin Excelsior in Rome. When I made the reservations for Venice, I was offered the chance to try to get some upgrades; I opted for that. Same for Rome. When I look at my reservation for Venice, I see this: We’re unable to send a confirmation for this stay. Please contact us for details. We have found your reservation. It is not possible to display this particular reservation online. This is usually due to an unusual or complex rate or set of rates associated with the reservation in question. For questions regarding this reservation, please contact the Customer Contact Center nearest you. When I look at Rome, I see this: You have 5 Suite Night Award(s) pending for this stay. I'm not sure why I can't see any details on Venice, but can for Rome. Also, when I made my Venice reservations, I think they told me there were multiple types of rooms. Why is that? Why isn't it just an upgrade to a suite or the best available room when the upgrade clears? Am I correct when I state that the room upgrades won't clear until 5 days before checkin at the earliest? I'm not sure how all of this stuff works.