Suite Night Award Suite Type Choice?

Discussion in 'Starwood | Preferred Guest' started by Mike Reed, Aug 1, 2013.  |  Print Topic

  1. Mike Reed

    Mike Reed Gold Member

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    For Suite Night Awards, if two different types of suite are available (let's call them Big Suite and Little Suite) and I select both, if both are available at the 5 day window, which one will clear? Big Suite or Little Suite? I don't want to miss out on Big Suite it it's available, but don't want to get automatically booked into Little Suite because I checked that it was acceptable, too.

    Any experience here, or lurker input?
     
  2. mattsteg
    Original Member

    mattsteg Gold Member

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    It is suposed to clear starting with the highest category, but once it clears it clears.
     
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  3. Mike Reed

    Mike Reed Gold Member

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    Perfect. Considering the highest category is likely the last one to book, I'm hopeful. Only five suites total at the Sheraton Zurich. Four juniors and a Superior.

    Right now I'm tracking my request for a Luxury or Astor Suite at the St. Regis in Puerto Rico... the window will open for me shortly!
     
  4. mattsteg
    Original Member

    mattsteg Gold Member

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    Please
    please let me know how the stay goes. We may be headed that way next year, although there is a good chance we will use my plat renewal discount and stay at the W.
     
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  5. Mike Reed

    Mike Reed Gold Member

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    Since you said W, I'm assuming you meant P.R. That's on our "second visit" list since we're using a WN voucher for this trip and they don't connect through to Vieques that I've found...

    Will do.
     
  6. SPG Champion
    Original Member

    SPG Champion Official Representative

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    As you've already discovered, it will confirm the highest room type available among the choices you selected.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
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  7. Mike Reed

    Mike Reed Gold Member

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    That's a great approach (and a nice answer, thanks!) - note that because I've had SNA's fail at full properties (which I expect, and which is within the T&C's), I'm actually on the fence as to whether I think this will actually get pulled through. Only five suites, a five-night stay over New Year's... it's entirely likely the property could fill up. Nice to know, though, how things should work.

    Thanks again!
     
  8. mattsteg
    Original Member

    mattsteg Gold Member

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    Yes, PR. Could always buy the onward ticket, I suppose, but that certainly makes the trip less free.
     
  9. VeryGoodPoints

    VeryGoodPoints Silver Member

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    I've never been approved for an Astor Suite at any St Regis. I've gotten Luxury or Metropolitan Suites. Only time I've been upgraded to Astor was arranged for me by my ambassador and that was at the St Regis NY

    I stayed at St Regis BKK last weekend and used 2 SNAs. They were approved as Metropolitan Suite.
     
  10. tommy777
    Original Member

    tommy777 Co-founder

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    The categories vary. Some properties (like San Francisco) has the Astor suite as the lowest suite category, that´s what they upgrade in to, to get a Metropolitan Suite in San Fran is a great upgrade, I've only gotten that suite twice. DC also allows you to upgrade in to the Astor suite as well as the Metropolitan suite, price difference and size between the two is negligible.

    The same in Singapore, Astor is a lower category than Metropolitan. Confused? Me too.
     
  11. tommy777
    Original Member

    tommy777 Co-founder

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    I got a junior suite at the Sheraton Zurich last weekend, I did not use an instrument. It was on the 5th floor with a huge terrace, the suites nicest feature. Modern, new and nice, but smaller suite. Bathroom had digital water adjustment, temperature showed on a display. First time I've seen that.

    Platinum received 500 points, free full breakfast and two welcome drinks. Nice touch. Free internet is through ethernet only, the cable was super short and as a macbook air user, it wasn't usable anyways. The wireless cost 25 CHF, so around 25 bucks PER DEVICE.

    One thing that made this stay a living hell: The AC doesn't work at the property at all. There's a fan in the room, but at 80-90 degrees, it didn't help at all. So they brought up a noisy, mobile AC: would have worked, but with the tube going out an open window, it didn't cool the place down at all. So no sleep for me :(

    It was a very nice, small property and if they'd fixed the AC, I'd stay there again in a heartbeat, but till then, back to the PH across the street for me
     
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  12. Mike Reed

    Mike Reed Gold Member

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    Given that we're going for New Years and I have a plethora of SNA's, better safe than sorry and hopefully the heat won't be an issue. Was there any explanation given? Great trip report BTW... very much appreciated.

    Sent from my iPhone using milepoint
     
  13. tommy777
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    tommy777 Co-founder

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    Thanks. Sorry it was hot. End of explanation. ;)
     
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  14. VeryGoodPoints

    VeryGoodPoints Silver Member

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    Very organized!
     
  15. avflyer
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    avflyer Silver Member

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    One problem I have experienced with the SNUs is that the room type seems to change. In other words, I originally book a non-smking two bed room, and I am upgrade to a smoking King room. I don't believe there is anything in the SNU room selection process that allows you to re-specify room type...but I could be wrong.
     
  16. mattsteg
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    mattsteg Gold Member

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    If you are asking for an upgrade, by definition you are requesting a different room type. I'm confused...
     
  17. asya999

    asya999 Silver Member

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    You can imagine an upgrade from two bed non-smoking to two bed nonsmoking sure, right?

    So "same" here refers to bed and smoking preference.
     
  18. Thomask

    Thomask Silver Member

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    Traveling in Asia I do not use the SNA much at all, unless they expire like 5 do now on December 31st in my account. Most the time in Asia especially as a returning customer you get a suite anyway. Do not have much experience in the US. In some countries in Europe also very good change of getting a suite without using SNA. Not sure in places like Paris and London.
     

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