Mrs. 744 was returning from SNA today travelling on an award ticket. She is a BMI *G. The award ticket came from my MileagePlus account so it has none of her FF info on the BP. She goes to board when they call *G, with her BMI card in hand. when she gets to the scanner/gate agent the gate agent said she couldnt board with the *G group with the BP she had even though my wife presented her BMI card. The Gate agent said she would have to change the BP to reflect star G, which her Gate agent partner wound up doing for my wife in 15 seconds so she could board. I've never had that happen to me when traveling on an award ticket. She's never had it happen either when I get the ticket for her as well. Is this normal, weird or new?