Still hatin’ on the airlines? J.D. Power says they’re getting better

Discussion in 'General Discussion | Travel' started by sobore, May 15, 2013.  |  Print Topic

  1. sobore
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    sobore Gold Member

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    If airlines were athletes, low-cost carriers would get the nod as fan favorites but traditional airlines are earning kudos as the most improved players on the field.

    That’s the gist of the latest J.D. Power and Associates North American Airlines Satisfaction Study. Released on Wednesday, the annual report shows overall satisfaction with the industry climbing to 695 (on a 1,000-point scale), an increase of 14 points over 2012.

    “A lot of what’s driving the gain has to do with technology, innovation and people,” said study director Jessica McGregor. “Those are the areas where there’s been a lot of strong performance.”
    The gain was also driven by traditional carriers, which posted a 16-point increase overall, to 663, over last year. Alaska Airlines topped the list for the sixth consecutive year, with a score of 717 (up 39 points), followed by Delta (682, up 23 points) and Air Canada (671, down 6 points).


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  2. eponymous_coward
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    eponymous_coward Gold Member

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    I think it's amusing that year after year, LCCs that get bagged on here in the realms of the überelites are much preferred by the masses of the traveling public, and you can see this in customer satisfaction surveys, DOT complaint rates, and so on.

    At some point... the "kettles" have a point.
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