Starwood in-room safe standards

Discussion in 'Starwood | Preferred Guest' started by SC Flier, Aug 17, 2011.  |  Print Topic

  1. SC Flier
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    Safemark Signs Global Supplier Agreement with Starwood Hotels & Resorts Worldwide, Inc.

    Safemark Systems, leading hospitality guest room safe provider, has signed an agreement with Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) to be the preferred provider of guest room safes to all new and renovated Starwood properties.​

    Safemark will supply all Starwood brands with a variety of in-room safes to meet or exceed the models currently in use. Each safe will feature an internal light and accommodate 15-inch laptops and in some cases, 17-inch laptops. Safemark's standard audit trail of the last 240 events noting guest openings and closings will be utilized by Starwood. As part of Safemark's sophisticated management software, all supervisor functions can be traced back to the first day of installation.​

    Safemark provides safes for almost all major hotel brands, so this is not revolutionary news. But I would like to encourage Starwood to strongly push its hotels to get safes for 17-inch laptops. It is irresponsible not to.

    http://safemark.com
     
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  2. uggboy
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    17-inch sounds great plus charging capabilities for a phone and laptop at the same time!;)
     
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  3. SC Flier
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    The press release implies that all safes will have an internal light, but I'm not sure if that will be thanks to external power or might only be by battery power.

    I also would prefer charging capabilities, but simply having a safe that is big enough is most important to me. Though my laptop is technically a 15-inch, I still sometimes encounter safes that are too small for it.
     
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  4. DeltaExpert
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    Are safes a brand standard for any Starwood Brands?
     
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  5. MSPeconomist
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    I'd like to know this too, but I suspect the answer is no. It's even hard to find conclusive information about in-room safes on the spg website. I especially value having an in-room safe in properties that have swimming pools so that I don't have to worry about watching wallet, etc. while in the pool.
     
  6. SC Flier
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    I'm hoping that SPG Champion might be allowed to chime in about this. I'm not sure if in-room safes are required by any brand standards, but I know that free safe deposit with the front desk staff is required by some brand standards (even if in-room safes are available). However, I'm not sure if there are requirements about how big the safe deposit boxes have to be.
     
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  7. dgreen12
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    I'm thinking that the safe deposit boxes might be a state law issue, rather than brand standards.
     
  8. SC Flier
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    Maybe, but I don't see why most states would have much reason to require them. I could better imagine that some insurance companies might require them.

    If they are brand standards (and I am almost certain that they are), then safe deposit boxes have to be provided at SPG hotels worldwide. So that covers states and nations that might not have any laws about them. It also would allow SPG to hold each hotel directly responsible rather than only depending on interpretation of the laws for enforcement.
     
  9. MSPeconomist
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    Those are the safe deposit boxes behind the front desk. In some jurisdictions, their presence is useful to the hotel to limit liability for articles not left there. However, it's not very practical to put a watch there before going swimming, etc., and the official front desk boxes are usually too small for even a moderately sized laptop.
     
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  10. SPG Champion
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    Yes.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
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  11. DeltaExpert
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    Does that mean in room safes or does safe deposit box at the front desk count?
     
  12. SPG Champion
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    In-room safes were the item up for discussion. I'm sure that you will find some hotels that have them, some that don't, some that have both, and some that have neither option flying a Starwood flag somewhere in the world.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
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  13. dgreen12
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    http://www.hospitalitylawyer.com/ModelInnkeeperLiabilityStatute_Final.pdf

    The safe deposit boxes aren't there because they're required by the state --- they are there because hotel companies can limit their liability to guests in the event of loss if they are present and advertised in the hotel. The hotels lobbied the various states to enact innkeeper statutes to limit their liability.
     
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  14. MSPeconomist
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    I basically made the same point in post #9 above:

     
  15. avflyer
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    Could you be more specific? Which brands are required to have in-room safes and which brands are not?

    Thank you.,
     
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  16. MSPeconomist
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    Yes, PLEASE!
     
  17. SPG Champion
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    I have confirmation from the St. Regis, Luxury Collection, Westin, W, Le Meridien, and Sheraton brands that it is a brand standard. I have not heard from Four Points, Aloft or Element.

    You should understand, however, that just because I have not heard from Four Points, Aloft or Element that it does not mean that it isn't a brand standard there either. I simply do not have confirmation that it is at this time.

    You should also understand that just because it is a brand standard for the other 6 brands, it doesn't mean that every property representing those brands will have them. Some have been granted a contingency relief until their next major room renovation.

    I anticipate that the next question will be what are the brand standards for each brand. That information is proprietary, so as a heads up, we aren't going there.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
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