On another thread in the General Discusion/Travel section there has been an animated discussion of the lack of appropriate response of some of the Hawaiian hotels to their guests during the recent potential crisis. I am flagging it in the Starwood section because the OP was at a Sheraton on the Big Island. http://milepoint.com/forums/threads...ight-when-i-was-involuntarily-evacuated.6739/ I personally was at the St Regis Kauai. I was initially so relieved to be safe with my wife and appreciative of the extra efforts of the hotel staff that I did not give this issue much thought until reading this thread back at home. Now I have---- and I totally agree with the OP and gleff in this post. For those asked to leave their rooms and stay in the lobby near midnight for four hours, for those moved earlier to other rooms in the middle of the night, even those spending the night up worried about their safety in their ocean front rooms -- it was a complete disruption. I also have empathy for the hotel staff that was working hard throughout the night to ensure our safety. The owners and the management companies of these and other hotels (who were never in personal danger) get paid very handsomely from very expensive rates and services. This type of natural disaster is a rare and extreme situation. Guests should all be given some form of credits and the appropriate staff bonuses in such a situation. As an individual who has run global businesses it is simply a cost of doing business and the right thing to do by your customers and staff. I agree with the OP that a high end hotel really shows its true character by how it handles such extreme situations. In that thread both the Four Seasons and the Hyatt are complimented for their gestures to their guests. Starwood did not fare as well. While I am very fond of the St Regis Kauai and have it highly ranked on two separate threads on Exceptional Hawaii and Starwood hotels it truly showed itself to be a second rate property in spirit on this occasion. I am interested in other Starwood members who may have been effected or have thoughts on this issue. I also wanted to make sure the OP's concerns were properly flagged to the highly esteemed Starwood Champion and am curious about whether there are any overall Starwood policies that he can discuss with us.