Star Alliance Reference Guide fro *A

Discussion in 'Star Alliance' started by Junca, Feb 10, 2011.  |  Print Topic

  1. Junca
    Original Member

    Junca Silver Member

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    I'm sure many folks have seen this. I think it is interesting to peruse.

    http://www.starallianceemployees.com/publications.html

    btw ... I found this accidently a few years ago just googling. I don't expect there is any objection to posting, but if so let me know.

    Edit: Here is the Table of Contents for the Reference Guide:



    Reference Guide Overview

    Welcome 2
    Greetings from new members 4
    Vision/Mission 6
    Customer Expectations 6
    Facts and Figures 7
    Star Alliance Websites 12
    General Information

    Customer Benefits 14
    Frequent Flyer Programmes 18
    Reservation Call Centres 22
    Reservations 46
    Booking Class Alignment 48
    Ticketing Procedures 54
    Interline E-ticketing FAQ - Reservations 58
    GDS Access Codes for Fare & Discount Products 62
    Airports Information

    Priority Baggage Handling 64
    Free Checked Baggage Allowances 66
    Special Checked Baggage 72
    Carry-on Baggage Policy 130
    Irregular Operations Handling 131
    Interline E-ticketing FAQ - Airports 136
    Lounge Access 138
    Lounge Access Chart 144
    Destinations with Lounges

    148
    Major Airport Maps

    166
     
  2. flospi
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    flospi Silver Member

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    Every once in a while I have a look at it... when I was on my RTW last year, I took a copy of it with me. One thing I was wondering about is, if the call centre numbers are only for internal use or if the call centres are also there for customers. And it's also quite nice to check on the benefits in this publication!
     
  3. Canadi>n
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    Canadi>n Gold Member

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    Haven't had a copy (or access to a copy online) for several years, but it's a very useful guide to keep handy. Thanks for posting the link.
     

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