Star Alliance - Lounge Access Policies

Discussion in 'Star Alliance' started by MarkUK, Feb 5, 2011.  |  Print Topic

  1. MarkUK
    Original Member

    MarkUK Milepoint Guide

    Messages:
    158
    Likes Received:
    193
    Status Points:
    395
    The web site at the Star Alliance detailing access rights is at - http://www.staralliance.com/en/benefits/lounges/lounge-access-policy/

    [​IMG]

    Exceptions are noted below in red

    International First Class Customers: Customers have access to International First Class1 and/or any Star Alliance member carriers' own lounges.
    • Customer must present a boarding card for the same day travel in international First Class on a Star Alliance flight
    • Customer must be departing from the local airport in International First Class
    • Customer is entitled to one guest

      1 Except: LH HON/First Class Lounges in FRA/MUC; LX HON/First Class Lounges in ZRH/GVA; OS HON/First Class Lounges in VIE; TG Spa Lounge in BKK
    • SQ Private Room is by invitation only
    International Business Class Customers:Customers have access to any Star Alliance member carriers' owned Business Class lounges.
    • Customer must present a boarding card for the same day travel in international Business Class on a Star Alliance flight
    • Customer must be departing from the local airport in International Business Class
    • Customer is not entitled to any guests
    Paris does not allow United Passengers in to the Star Alliance Lounge - although there have been reports in July 2011 that F/C boarding pass holders have been granted admission


    Domestic First Class: Some Star Alliance Member carriers offer lounge access to customers travelling in domestic First Class.
    • Where domestic First Class level lounges are offered, customers must present a boarding card for a same day travel in domestic First Class on a Star Alliance flight
    • Customer must be departing from the local airport in Domestic First Class
    • Customer is entitled to one guest
    Domestic Business Class:Some Star Alliance Member carriers offer lounge access to customers travelling in domestic Business Class.
    • Where domestic Business Class level lounges are offered, customers must present a boarding card for a same day travel in domestic Business Class on a Star Alliance flight
    • Customer must be departing from the local airport in Domestic Business Class
    • Customer is not entitled to any guests
    Star Alliance Gold Customers Travelling in Any Class:Customers have access to any Star Alliance member carriers' owned lounges with the Star Alliance Gold logo at the entrance.
    • Customer must present a valid frequent flyer programme Star Alliance Gold level card
    • Customer must also present a boarding card for a same day Star Alliance flight departing from the local airport
    • Customer is entitled to one guest
    • Continental, United, and US Airways Star Alliance Gold customers may only access the Presidents Club, Red Carpet Club and US Airways Clubs within the U.S. when travelling in conjunction with a Star Alliance international flight.
    Paid Lounge Membership Customers:Eligible Paid Lounge Membership Customers have access to any Star Alliance member carriers' owned Business Class lounges.
    • Eligible Paid Lounge Membership Customers include United Airlines Red Carpet Club, US Airways Club, Air Canada Maple Leaf Club – Worldwide and Continental Airlines Presidents Club.
    • Customer must present a valid eligible paid lounge membership card
    • Customer must also present a boarding card for a same day Star Alliance flight departing from the local airport.
    • Customer is entitled to one guest
    • Some paid lounge memberships do not provide star alliance lounge access - eg Air NZ's Koru Club.
    • AC Maple Leaf Club membership entitles you to access all Maple Leaf Lounges, the LH C lounges at FRA and MUC and a few UA RCCs

      AC Maple Leaf Club Worldwide entitles you to access all Star Alliance Business Class lounges
    Contract Lounges
    Star Alliance Gold customers have access to third party Contract Lounges contracted by the Star Alliance member carrier on which the customer is travelling.
    • Customer must present a valid frequent flyer programme Star Alliance Gold level card
    • Customer must also present a boarding card for a same day Star Alliance flight departing from that local airport having contract with the third party lounge
    • Customer is entitled to one guest. Guest must be departing on the same day and same carrier
    • Paid Lounge members are not entitled to use any contract lounges
    Definitions
    Type of Eligible Customers
    • Eligible guests: International First, Star Alliance Gold and Eligible Paid Lounge Membership customers are entitled to one guest
    • The guest must enter the designated lounge with the eligible customer
    • The guest must also present a boarding card for any same day Star Alliance flight departing from the local airport
    • International First Class customers: International First Class customer travelling on a Star Alliance flight
    • International Business Class customers: International Business Class customer travelling on a Star Alliance flight
    • Domestic Business Class customers: Domestic Business Class customers travelling on a Star Alliance flight
    • Star Alliance Gold customers: Customers holding a valid frequent flyer programme Star Alliance Gold level card
    • Eligible Paid Lounge Members: Some of the Star Alliance member carriers have Paid Lounge Membership Programmes included in the Star Alliance Lounge Access Policy. These include members of United Airlines Red Carpet Club, US Airways Club, Air Canada Maple Leaf Club – Worldwide and Continental Airlines Presidents Club.
    Others
    • Star Alliance flight: Flights on an aircraft branded or operated by a Star Alliance member carrier. Code share flights or flights marketed by a member carrier but operated by a non Star Alliance member carrier are not included
    • Revenue ticket/customer: All customers excluding airline staff. Customers travelling on discounted fares, frequent flyer award tickets or upgrades are considered revenue customers and are included as revenue customers. Airline employees flying on free or service charge tickets, or Industry Discount (e.g., ID50. ID75, ID90) tickets are not considered revenue customers
    • Same day travel: Eligible travel occurring within 24 hours of the first eligible scheduled departure time
     
    goalie, gleff, sobore and 7 others like this.
  2. Rambuster
    Original Member

    Rambuster Silver Member

    Messages:
    323
    Likes Received:
    221
    Status Points:
    445
    SQ Private Room is also an exception.
     
  3. kiwi
    Original Member

    kiwi Gold Member

    Messages:
    16,851
    Likes Received:
    27,973
    Status Points:
    20,020
    Some paid lounge memberships do not provide star alliance lounge access - eg Air NZ's Koru Club.
     
  4. Jasper2009
    Original Member

    Jasper2009 Silver Member

    Messages:
    103
    Likes Received:
    72
    Status Points:
    275
    Just another detail reegarding paid lounge access:

    AC Maple Leaf Club membership entitles you to access all Maple Leaf Lounges, the LH C lounges at FRA and MUC and a few UA RCCs

    AC Maple Leaf Club Worldwide entitles you to access all Star Alliance Business Class lounges
     
  5. MarkUK
    Original Member

    MarkUK Milepoint Guide

    Messages:
    158
    Likes Received:
    193
    Status Points:
    395
    I think that is covered by Koru Club not being mentioned in the list here:
    Eligible Paid Lounge Membership Customers include United Airlines Red Carpet Club, US Airways Club, Air Canada Maple Leaf Club – Worldwide and Continental Airlines Presidents Club.
     
  6. kiwi
    Original Member

    kiwi Gold Member

    Messages:
    16,851
    Likes Received:
    27,973
    Status Points:
    20,020
    While absence of a paid membership from the list can be interpreted correctly as no worldwide access, it can also be interpreted as an oversight since the wording is passive rather than definitive.
     
  7. MarkUK
    Original Member

    MarkUK Milepoint Guide

    Messages:
    158
    Likes Received:
    193
    Status Points:
    395
    Added - thanks for pointing out the potential for confusion.
     
  8. MarkUK
    Original Member

    MarkUK Milepoint Guide

    Messages:
    158
    Likes Received:
    193
    Status Points:
    395
    I've added these two points to the original post. Thanks!
     
  9. sithlord
    Original Member

    sithlord Silver Member

    Messages:
    317
    Likes Received:
    192
    Status Points:
    445
    Anyone had trouble using Ua sfo F lounge on a connection after an intl sector i.e muc-sfo-sea?
     
  10. SVJ
    Original Member

    SVJ Silver Member

    Messages:
    54
    Likes Received:
    27
    Status Points:
    195
    Recently came thru Muc on LH first ticket connecting to TG first. Lounge in MUC strictly enforced the rules. Had to be on incoming LH first ticket to access the lounge before departing TG F flight.
     
    kiwi likes this.
  11. Chriscross
    Original Member

    Chriscross Silver Member

    Messages:
    30
    Likes Received:
    6
    Status Points:
    105
    I know Paid Lounge Membership Customers has had problemstilling in the sk lounges at osl and cph . Anyone with recent experience? What about access to other European lounges?
     
  12. Always Be Flying
    Original Member

    Always Be Flying Silver Member

    Messages:
    91
    Likes Received:
    113
    Status Points:
    355
    I have had no problems accessing any *A lounge in the USA with bmi Gold, even flying domestic economy. This would include all RCC, PC, US Clubs, and LH Sen/Biz lounges.
     
    sobore, Lufthansa Flyer and MarkUK like this.
  13. kwai
    Original Member

    kwai Gold Member

    Messages:
    5,977
    Likes Received:
    12,916
    Status Points:
    11,070
    Nor should you have problems. The exclusion to clubs within the US is only for US/CO/UA *Gs. Other than the LH lounge in IAD and SKL in SFO i don't believe there are other *A lounges accessible in domestic terminals.
     
  14. Hey so I have a question and I'm hoping y'all in your infinite wisdom can help me out.

    So we're flying AUS > LAX on AA, then LAX > PPT via NZ operated by TN. I'm Platinum on AA (status match) and 1P on UA, however I'm not real clear on lounge access. Do I get *A access b/c it's an NZ flight? Do I get AA lounge access because there's an associate arrangement with them even though it doesn't look like they're oneworld? Also we're in Econ. Because my life is hell. [​IMG]

    Please, please do not tell me I have to sit with the plebes in one of the worst airports in America. I will cry. I mean, tell me it if it's true, just be prepared that some poor sucker in Austin is going to be really, really bummed out. Probably until I settle into my overwater bungalow in Huahine. [​IMG]
     
  15. milepig
    Original Member

    milepig Silver Member

    Messages:
    89
    Likes Received:
    107
    Status Points:
    220
    As a 1P, at LAX you may use the NZ Koru Club in T2 as a *Gold even flying in Y. This is your best bet since NZ leaves from T2 rather than the INTL terminal.
     
    savydog likes this.
  16. Lufthansa Flyer
    Original Member

    Lufthansa Flyer Gold Member

    Messages:
    23,970
    Likes Received:
    43,968
    Status Points:
    19,995
    BD *G is IMHO the best plan in terms of lounge access within US and friendly redemption schedules.
     
    sobore and Always Be Flying like this.
  17. Wandering Aramean
    Original Member

    Wandering Aramean Gold Member

    Messages:
    28,224
    Likes Received:
    61,772
    Status Points:
    20,020
    This would be true were the flight operated by NZ. Since the flight is operated by TN, however, *G status does not provide any lounge access as the passenger is not departing on a *A carrier. NZ may waive this requirement and allow you access anyways but they are not required to.

    Above all else, metal matters in *A.

    But why not pay the $450ish for a CO/UA/US lounge membership and get in to nearly all the same lounges and not have to deal with splitting up your miles??
     
  18. kiwi
    Original Member

    kiwi Gold Member

    Messages:
    16,851
    Likes Received:
    27,973
    Status Points:
    20,020
    NZ is unlikely to provide lounge access, although if OP is flying business class they will have access anyway.
     
  19. bhmflyer
    Original Member

    bhmflyer Active Member

    Messages:
    12
    Likes Received:
    12
    Status Points:
    80
    Can you clarify this point for me, I read the rule to mean that a CO OnePass member who achieves *G does not get free access to RCC, PC, etc. However, I am an Asiana Diamond, which is *G. If I fly on Continental in domestic coach, I should be able to use the PC.

    I have had no problems accessing any *A lounge in the USA with bmi Gold, even flying domestic economy. This would include all RCC, PC, US Clubs, and LH Sen/Biz lounges.
     
  20. Wandering Aramean
    Original Member

    Wandering Aramean Gold Member

    Messages:
    28,224
    Likes Received:
    61,772
    Status Points:
    20,020
    Correct.
     
    bhmflyer likes this.
  21. hulagrrl210
    Original Member

    hulagrrl210 Gold Member

    Messages:
    1,082
    Likes Received:
    2,101
    Status Points:
    1,245
    Just a note about this, United policy says that you can only visit the RCC on an outbound international flight, while the Star Alliance policy just says in conjunction with. I was denied entry into the EWR RCC after getting on from an international CO flight (connecting on United). I tried explaining to the bouncer that the *A policy said differently and that I had come from a *A flight, but she didn't care. I eventually complained and my husband and I each got vouchers from United. It might be a good idea to keep a copy of the *A policy (either print or handy on a smartphone) to use on occasions like this.
     
  22. torbster
    Original Member

    torbster Silver Member

    Messages:
    471
    Likes Received:
    1,370
    Status Points:
    775
    I think I'll make use of your advice and take the policy with me in the future, I've had some issues with free baggage allowance earlier, but luckily not with lounge access yet..

    By the way,
    Continental, United, and US Airways Star Alliance Gold customers - do they mean CO, UA, US ticketholders with any *A gold card, or Onepass, Mileage+ and Dividend cardholders with any *A carrier ticket? :confused:
     
  23. Rob
    Original Member

    Rob Gold Member

    Messages:
    10,389
    Likes Received:
    14,166
    Status Points:
    16,520
    OnePass, Mileage Plus, and Dividend members with any *A carrier ticket.
     
  24. NYBanker
    Original Member

    NYBanker Gold Member

    Messages:
    32,725
    Likes Received:
    191,901
    Status Points:
    20,020
    I put together some notes on my early-stage blog on what I think the lowest cost way is to get RCC/COPC,US-CLUB access for a principally domestic US passenger. Might be helpful for those interested in getting club access at little (no?) cost.

    http://www.sitinfirst.com/?p=113
     
    k2o likes this.
  25. torbster
    Original Member

    torbster Silver Member

    Messages:
    471
    Likes Received:
    1,370
    Status Points:
    775
    Thanks, that's what I thought - but found it a little strange that I should get access to RCC and COPC when flying US domestic, while their own gold members can't - so I had to ask :)
     

Share This Page