St Regis Osaka

Discussion in 'Starwood | Preferred Guest' started by Chad, Feb 26, 2011.  |  Print Topic

  1. Chad
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    Chad Silver Member

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    St Regis Osaka

    I recently completed a five night stay at this property.

    Booked Premium Deluxe Room
    Assigned Premium Deluxe Room

    Arrival

    Despite arriving at the hotel on foot, without any luggage, as soon as I started to walk up the hotel driveway I was promptly greeted by one of the doorman – I mentioned I was checking in and was promptly escorted to the main door – greeted by another staff member, escorted to the bell desk , greeted by another staff member escorted the next twenty steps to the elevator and up to reception.

    At reception I was greeted by name and asked to take a seat. As expected the actual check in process was quick and efficient. I was also given a card outlining platinum member benefits offered by the hotel.

    After the paperwork was completed the receptionist escorted me up to my room. Finally, the butler talked me through the features of the room and dealt with any specific questions I had. My luggage, which I had sent ahead, was also promptly delivered.

    [​IMG]

    (driveway/main entrance to the hotel is on the left side – not shown)

    [​IMG]


    (Elevator to reception)

    Hotel Layout

    The hotel is a new build, and like many new build properties, is mixed use. The Hotel has its own driveway and entry on the ground floor – as well as the bell/porter desk and French Restaurant. However the lobby is on the twelfth floor. On the twelfth floor you also walk through the lobby to the bank of elevator. The St Regis Bar and Italian Restaurant are also near the elevators.

    This hotel has a lot of staff, and as you basically have to walk past them all every time you leave the hotel – you quickly start to remember them. Depending on the time of day you will exchange a LOT of greetings with staff members – my personal record was 14 greetings/well wishes when leaving the hotel one morning. However, one afternoon I was quite Ninja like and managed to be only spotted by four staff members!

    The public areas of the hotel are very well presented and were clearly built and outfitted to a high standard.

    [​IMG]

    (Reception Desk)

    [​IMG]

    (Lobby area – elevator bank through doorway)

    [​IMG]

    (Outdoor Terrace and Garden)
     
  2. Chad
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    Chad Silver Member

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    Platinum Life
    I politely enquired about any potential platinum upgrades at check in but was politely rebuffed “due to high occupancy”. I had no reason not to take them at their word. I view this Hotel as being professionally run and “by the book” so would expect platinum members could expect upgrades to the executive suites if available.
    As well as standard platinum benefits – platinum members also receive complementary breakfast at the Italian restaurant (or French on weekends). After perhaps overestimating the class of their clientele – the once free minibar has been reduced to a 3,000 yen credit (per night). Granted with the pricing this doesn’t go very far but the hotel has no need to make any such offer at all – and I found it to be a very nice gesture.
    [​IMG]

    (mini bar menu)

    The Room
    I’m a very big fan of the room. I’ll let the pictures suffice for most of the room descriptions:

    [​IMG]
    (Bath with TV and Multi-Spray Shower)
    [​IMG]
    (Dual Sinks and huge mirror)
    [​IMG]
    (LCD TV with Blu-ray and fully connectable – ipod, laptop etc)
    [​IMG]
    (Bed with comfortable chaise lounge by window. Minibar and Nespresso machine in the cabinet on the right. The outline of the door in front of the cabinet is actually the emergency evacuation ladder)
     
  3. Chad
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    Chad Silver Member

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    [​IMG]

    (Very large walk in robe/dressing area)
    [​IMG]

    [​IMG]

    (Bedside table contains control panel for the room as well as a power point)


    The room is tastefully elegant and very comfortable. Like the public areas, with a few minor exceptions, the quality of the build and fit out of the room is very high. The very high ceilings and floor to ceiling windows are my favorite feature of the room.

    The view from my room on the 26th floor also was impressive.
    [​IMG]

    [​IMG]

    Food & Dining

    I found the St Regis Bar to be somewhat quiet, but still a pleasant place for a pre dinner drink. It does have a great outdoor “rooftop” terrace, which would be very pleasant in the warmer months.
    I tried to have lunch one day at the Italian Restaurant but it was actually full, but I did manage to have lunch at the French Restaurant and it was pleasant enough.
    I don’t want to get overly negative, especially as it was included for no charge, but breakfast! At the moment the breakfast concept at this hotel doesn’t work: service that swings from excellent to woeful, poor presentation, poor quality, limited selection (except for the awesome pastries) and complete lack of initiative.
    Obviously many places offer a worse breakfast – but I am judging this on how the hotel presents itself – as the flagship restaurant of a hotel that markets itself as amongst the top echelon of hotels in Japan.


    Location
    At first I hated the location, however, it may have been just Osaka growing on me, but I ended really liking the location. There are a ton of restaurants within the blocks surrounding the hotel. A 30-minute walk or two subway stop or a 1500 yen cab ride will also get you to most of the main tourist destinations. Being on top of three subway lines make getting anywhere a breeze. The redline is particular easy to access from the hotel and it will get you to umeda or namba in two stops or up to shin-osaka in a couple more. Anyone coming on the subway from Shin-Osaka needs to make sure they take exit seven and follow the clearly marked signs to the hotel.


    Conclusion
    I really enjoyed this hotel and look forward to returning. I dislike the Westin in Kyoto and am somewhat indifferent about the Hyatt there also, so will most like also use this as a base for Kyoto.
    My only grievances with my stay was breakfast, a few minor hiccups with the butler and a failure to met a commitment to have my room serviced by a particular time.
    Given the high number of staff, the obviously high construction costs to be re-cooped and relatively low number of rooms (180) I can’t see the still ongoing very reasonable “opening specials” to be profitable enough in the long term. It will be interesting to see what the room rate settles out as.
    (St Regis Full Flickr set)
     
  4. theskyflyer
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    theskyflyer Silver Member

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    GREAT report and very nice photos! We got upgraded to a corner room with 2 beds in November. The tub is by the window, so it's quite nice to look out when bathing. We found the service great, but the service in both restaurants were erratic at best. Too bad about the minibar limit, but I think some Plats when a little overboard when it was fully complimentary [​IMG]
     
  5. sendaiben
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    sendaiben Gold Member

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    Any more reports on this hotel? Am considering a stay with my wife mid-September :)
     
  6. MSPeconomist
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    MSPeconomist Gold Member

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    What about pricing? What were the opening special rates, approximately? I assume there's a standard 10% service charge on everything.
     
  7. sendaiben
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    sendaiben Gold Member

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    I stayed here for one night with my wife yesterday (September 20th). Looking at the photos above, we basically had the same room. Can't really improve on the previous report, so will add my impressions:

    The good
    The hotel was awesome, possibly the best my wife and I have stayed at. New, luxurious, good location, reasonable (28,000 yen for two for Grand Deluxe room). The room is stunning and the hotel has a very upscale feel to it. Apart from one small thing (see below), all staff interactions were excellent.

    The bad
    The butler we had didn't seem particularly comfortable in her role, and seemed slightly under-trained.
    I was asked for my passport at checkin, which is unnecessary as I am a Japanese resident (this is one of my pet peeves, I think most people wouldn't care)

    Overall
    Excellent. We'll definitely be back, particularly at these prices. Looking forward to seeing how they treat Plats (I currently have no status with Starwood): there seemed to be some kind of temporary lounge set up in the morning for Platinum guests.
     
  8. MSPeconomist
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    MSPeconomist Gold Member

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    This looks impressive and like it will certainly upset the Imperial Osaka as my hotel in this city (ICI, but the Osaka property seems to have recently raised their rates almost to Tokyo level and IMO the hotel and the location aren't worth it).

    However, where is it? It seems to be away from the center, not near the main (not bullet train) Osaka station. Do they run shuttle buses to/from Osaka station as many hotels do?
     
  9. aaronJC

    aaronJC Active Member

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    As a resident of Japan I was very happy to receive an email about a month ago announcing that the SPG American Express card is now available in Japan.

    It arrived today along with a bump up to gold status. I was on track for gold anyway, with a Gold Status Challenge sent to me as well, but I couldn't resist the card.

    I've stayed at the St Regis Osaka earlier this year and was very happy with the Grand Deluxe Room. I called the hotel and they confirmed that gold will be upgraded to Grand Deluxe Room if I booked the regular Deluxe room, "if available". The difference in room prices is about 4000 Yen (USD41).

    I was wondering if anybody can report on the availability of upgrades at this property?
    The woman on the phone said that the hotel was pretty full until the first week of November and that chances were slim of an upgrade.

    Does anybody have any experience here?

    Thanks
     
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  10. tommy777
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    tommy777 Co-founder

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    Like others in this thread, I did not get upgraded as a Plat, I got the same room as the first reviewer. I found it more than adequate and quite spacious.

    So if you want to secure an upgrade, I'd just pay the difference.

    I liked the property, I'd definitely come back.
     
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  11. ClarkyBoy
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    ClarkyBoy Silver Member

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    Was someone here in 2014 and can confirm they till give breakfast to Platinum, or is it now the scaled down pastry and cereal like US hotels?
    Thanks!
    Clarkyboy
     
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  12. Thomask

    Thomask Silver Member

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    Rates in December 2015 are astronomical high (80000++JPY) and no award or p&c available online. So I called SPG and used 17750 SPG points to get a Grand Deluxe room. I added a SNA, lets see. Not sure if it is worth it at all. Arriving KIX at 16:30 and departing NEXT day at 9:30. Does it make sense? Transportation? Also made reservations at the Hyatt Regency Osaka. Is that easier to get too? Its a lot less points.... Any advise anyone?
     

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