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Discussion in 'General Discussion | Travel' started by anabolism, May 7, 2013.
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Spirit Airlines switches toll-free lines to not-free 801 area code
I guess Spirit has stock in the Phone company!
Cost containment measure.
I am putting this airline on a credit watch.
"lol" sums this up
I read an article by an airline customer relations specialist a while back that specifically mentioned Spirit. As I recall, one of the author's points was that announcements by Spirit of things that to us seem like they'd just piss off their customers actually reinforced Spirit's brand as a low-cost leader.
Great, drag my home state into this Spirit mess...you'd think they'd have at least picked the area code of their largest user base...
Really, I'm not sure how big of an impact toll free numbers actually have in today's society. If a large % of people have cell phones with unlimited minutes now and there's no charge for dialing a "long distance" number, then it wouldn't have any impact. Even prepaid cell plans now have unlimited minutes. 15 years ago this would be a big deal. I don't think it's that awful now, and I look for other ULCC's to follow.
I'm sure if there was a hassle-free way to charge you for website visits, they'd do it, too.
I agree. Might hit those who may be calling from outside the USA and use Skype to call 1800#s for free, but most of us with cell phones just go through minutes according to our respective plans.
I cannot really fault a business for looking to save some $$ by doing away with something that may not have a great cost-benefit.
Further, I imagine Internet usage may have also at least marginally decreased the use of phone # usage??
At least its not (yet) a pay per call number. (pay per call = Premium-rate telephone number)
Canadians pay through the nose for cell phone plans compared to our neighbours to the South.
800 numbers are still appreciated here.
Only because those area codes are blocked in many places.
As if I needed another reason not to call them.
Last I checked Disney also doesn't have a toll-free number (407-WDisney). Doesn't seem to be a problem for them.
One could speculate that perhaps the similarity of "801" and "800" might have something to do with the choice. Or not.
There are some Europe-based low-cost carriers that charge for payments, even over the web site.
We are not Spirit's target base. It's certainly possible that the target base seeking the absolute cheapest way to fly might not have cell phones or might have only post-pay without a pool of minutes. Some of them may not even have computers or Internet access at home.
Possible, but not probable. Even the completely unprofessional, uneducated movers I had (who ended up stealing my Club Carlson credit card and booking a Spirit flight - go figure) had a cell phone with unlimited minutes and an additional battery with charger for the spare battery.
The only market of Spirit's that they might alienate would likely be the older generation.
My 1st thought exactly.
They don't care, they'd rather have no one call so they'd never have to hire anyone to make them lose money on payroll.
FAA Report: Spirit Airlines Is The ******** Worst isn't parody, it's the truth.
The new number is 801.401.2200, the funniest part of it will be how annoyed "America's Hottest Talk Line" will get at all the Spirit customers who try calling 800-401-2200. Maybe Spirit has a revshare agreement with them for funneling traffic that way
Sorry your movers stole your credit card!
You may be right that there's no one left without a cell phone and unlimited minutes. But it's also true that pre-pay plans are popular and a number of them deduct for each minute of use (others deduct for each day or each month of use, regardless how much is used that day or month). I know educated, professional people who could afford a monthly plan with unlimited minutes but choose to use a pre-pay one that charges per minutes. One does so with an iPhone no less (he uses WiFi for data except in rare circumstances when he'll dip into his pre-pay).