Spirit Airlines switches toll-free lines to not-free 801 area code

Discussion in 'General Discussion | Travel' started by anabolism, May 7, 2013.  |  Print Topic

  1. anabolism
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    anabolism Gold Member

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  2. sobore
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    I guess Spirit has stock in the Phone company! :p
     
  3. milchap
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    milchap Gold Member

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    Cost containment measure.
    I am putting this airline on a credit watch. ;)
     
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  4. mrredskin
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    "lol" sums this up
     
  5. anabolism
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    I read an article by an airline customer relations specialist a while back that specifically mentioned Spirit. As I recall, one of the author's points was that announcements by Spirit of things that to us seem like they'd just piss off their customers actually reinforced Spirit's brand as a low-cost leader.
     
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  6. bez7
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    Great, drag my home state into this Spirit mess...you'd think they'd have at least picked the area code of their largest user base...
     
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  7. servo

    servo Silver Member

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    Really, I'm not sure how big of an impact toll free numbers actually have in today's society. If a large % of people have cell phones with unlimited minutes now and there's no charge for dialing a "long distance" number, then it wouldn't have any impact. Even prepaid cell plans now have unlimited minutes. 15 years ago this would be a big deal. I don't think it's that awful now, and I look for other ULCC's to follow.
     
  8. legalalien
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    I'm sure if there was a hassle-free way to charge you for website visits, they'd do it, too.
     
  9. rwoman
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    rwoman Gold Member

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    I agree. Might hit those who may be calling from outside the USA and use Skype to call 1800#s for free, but most of us with cell phones just go through minutes according to our respective plans.


    I cannot really fault a business for looking to save some $$ by doing away with something that may not have a great cost-benefit.

    Further, I imagine Internet usage may have also at least marginally decreased the use of phone # usage??

    :)
     
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  10. iolaire
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    At least its not (yet) a pay per call number. (pay per call = Premium-rate telephone number)
     
  11. milchap
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    Canadians pay through the nose for cell phone plans compared to our neighbours to the South.
    800 numbers are still appreciated here.
     
  12. servo

    servo Silver Member

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    976-FLYY? :)
     
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  13. legalalien
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    Only because those area codes are blocked in many places. ;)
     
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  14. HaveMilesWillTravel
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    As if I needed another reason not to call them.
     
  15. Wandering Aramean
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    Last I checked Disney also doesn't have a toll-free number (407-WDisney). Doesn't seem to be a problem for them.
     
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  16. anabolism
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    One could speculate that perhaps the similarity of "801" and "800" might have something to do with the choice. Or not.
     
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  17. anabolism
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    There are some Europe-based low-cost carriers that charge for payments, even over the web site.
     
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  18. anabolism
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    We are not Spirit's target base. It's certainly possible that the target base seeking the absolute cheapest way to fly might not have cell phones or might have only post-pay without a pool of minutes. Some of them may not even have computers or Internet access at home.
     
  19. servo

    servo Silver Member

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    Possible, but not probable. Even the completely unprofessional, uneducated movers I had (who ended up stealing my Club Carlson credit card and booking a Spirit flight - go figure) had a cell phone with unlimited minutes and an additional battery with charger for the spare battery.

    The only market of Spirit's that they might alienate would likely be the older generation.
     
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  20. Richard Chen
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    My 1st thought exactly.
    They don't care, they'd rather have no one call so they'd never have to hire anyone to make them lose money on payroll.

    FAA Report: Spirit Airlines Is The ******** Worst isn't parody, it's the truth.
     
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  21. bez7
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    The new number is 801.401.2200, the funniest part of it will be how annoyed "America's Hottest Talk Line" will get at all the Spirit customers who try calling 800-401-2200. Maybe Spirit has a revshare agreement with them for funneling traffic that way :)
     
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  22. anabolism
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    Sorry your movers stole your credit card!

    You may be right that there's no one left without a cell phone and unlimited minutes. But it's also true that pre-pay plans are popular and a number of them deduct for each minute of use (others deduct for each day or each month of use, regardless how much is used that day or month). I know educated, professional people who could afford a monthly plan with unlimited minutes but choose to use a pre-pay one that charges per minutes. One does so with an iPhone no less (he uses WiFi for data except in rare circumstances when he'll dip into his pre-pay).
     
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