SPG Website Question

Discussion in 'Starwood | Preferred Guest' started by Derek, Apr 10, 2011.  |  Print Topic

  1. Derek
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    Derek Silver Member

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    Hi All,

    I am not sure if this is the proper place for this post so if a Moderator believes it is in the wrong place please feel free to move it. I am a big fan of the SPG website, but there is one thing I cannot figure out. Is there a way to save my rate search preferences? What I mean is, when I click on compare rates, it automatically shows Lowest Standard Rate, Free Nights, C&P, and Breakfast Package. The latter is of little use to me, and I would like to change AAA to be the default fourth rate choice. If there is way to do this, I would love to know how... If not, I would like to let the Starwood Gods know that I think it would be a great addition to the website!
     
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  2. MSPeconomist
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    MSPeconomist Gold Member

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    I'd like to know how to do this too.
     
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  3. deant
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    deant Milepoint Guide

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    Unfortunately, there is no way to change the rate "preferences".
     
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  4. Simon
    Original Member

    Simon Milepoint Guide

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    You could submit this as feedback here though.
     
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  5. Derek
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    Derek Silver Member

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    That is unfortunate. I will submit this as a suggested future addition to the site per Simon's advice. I wonder if we should have a thread in this forum dedicated to SPG.com/SPG technical issues in general? Perhaps SPG Champion cam opine on whether he thinks starting such a thread here on MP would be prudent or not?
     
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  6. SPG Champion 3
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    SPG Champion 3 Official Representative

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    Currently, our SPG website does not allow you to rank your rate preferences but I am sure William will keep track of your suggestions.

    Thank you.

    Thyetus Lee | Social Media Specialist
    Starwood Customer Contact Centre (AP) Pte Ltd
     
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  7. I second that request, I have a corporate code and when comparing rates would like that to automatically show up when logged in.
     
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  8. SC Flier
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    SC Flier Gold Member

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    If you store your SET code in the Contact Information section of your SPG account profile, then it should automatically default to this. In the rate comparison, it will take the place of the Breakfast Package. It sounds to me as if you do not have your SET code stored in your profile.

    Behind the scenes, most AAA rates are tied to SET code 298940. If you put that into your profile as your "Corporate/SET Number," then AAA rates will be your default. There may be some AAA rates which are not tied to this SET number.
     
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  9. Anyway to get two corporate/set numbers to show? I have that one Corp code and AAA membership, sometimes AAA is cheaper.

    Thank you for the response above. SPG rocks...
     
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  10. SPG Champion
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    SPG Champion Official Representative

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    If you want to compare your corporate account rate to the AAA rate, all you need to do is click on Compare new rates which opens a window of additional rate inquiries, including SET and AAA.

    This link can be found to the left of the grayed out default rate options.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    guest.forum@starwoodhotels.com
     
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  11. Derek
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    Derek Silver Member

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    Well I'll be damned! Tried this and it did indeed work perfectly at 13 of 14 properties. Problem (almost completely) solved, thank you! I see that you are a prolific/preeminent contributor here, but even so, how on earth does someone come to know such seemingly obscure, though tremendously helpful, things?

    On a side note, when I was inputting the code, I noticed my company is listed as SETCCR. Any idea what that means? Should I leave it there or delete it?
     
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  12. SC Flier
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    SC Flier Gold Member

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    As I said, some AAA rates are not tied to the AAA SET code. I would guess that this is sometimes due to nonstandard methods of loading the rates by some hotels' rate managers. There may be other reasons, too, for certain AAA package rates to be loaded in a different manner. If you want to disclose the 14th property that does not have their AAA rates set up under this SET code, that might be something that the SPG Champions would like to help get corrected.

    I know this stuff because I've spent a lot of time trying to understand the architecture of their system so that I better understand how to find the best rates without having to do a half million searches. SPG.com has improved their site recently with the rate comparison features, but they still don't offer a way to display all the available options at once. I also have learned much about other aspects of their architecture to aid my ability to manage data for my Google Earth mapping files (www.journeysearcher.com) and other tools.

    The rate code for your corporate rates probably show up behind the scenes as SETCCR. Do you work for Creedance Clearwater Survival? I don't know anything about the purpose of the company name field. I don't think that that field has always been there. I doubt it matters whether or not you leave it in place, and I don't know whether our friendly SPG Champions are able to tell us for sure.
     
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  13. Derek
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    Derek Silver Member

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    Sadly, I don't have any corporate rates. I'm a grad student. That's why I thought it odd when I saw SETCCR in the company field. LOL, I had never thought about it but this thread just gave me an idea. How about a student rate, SPG Champions? I'm sure SPG does not want to be seen as anti-education.... (Half kidding, but man would my wallet love that!)
     
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  14. SC Flier
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    SC Flier Gold Member

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    Many colleges, universities, and alumni associations already have SET codes. The difficulty sometimes is learning whether your school has one or not. An SPG CSR might be able to look it up for you.
     
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  15. jbcarioca
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    jbcarioca Gold Member

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    Your work and competence show. Thats for helping us out. After years of doing this thehard way i now have an easier time.Thanks.

    BTW, isn't that John Fogerty's personal SET? I'll bet one of our lurkers Champions can resolve this perplexing question. After all it is a Centerfield hit.:D
     
  16. SPG Champion
    Original Member

    SPG Champion Official Representative

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    Not without some assistance. If Derek would like to know, he's going to have to send one of us his SPG account number so we can see what SET # has become attached to his profile.

    Otherwise, I suppose we'll all be guessing. ;)

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    guest.forum@starwoodhotels.com
     
  17. SC Flier
    Original Member

    SC Flier Gold Member

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    I was only curious about whether there is any functionality at all for the Company Name field on any account profiles -- not specifically about Derek's profile. I have my SET code in the SET Code field, but I have nothing in the Company Name field.
     
  18. SPG Champion
    Original Member

    SPG Champion Official Representative

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    Have we switched from talking about searching for rates to member profiles? Just want to be sure I'm on the same page.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    guest.forum@starwoodhotels.com
     
  19. SC Flier
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    SC Flier Gold Member

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    Well, I don't know because I don't know if there's any functionality to the Company Name field on the member profile page. :)

    I know that putting a SET code into the "Corporate or SET Code" field on the member profile page will make the system use that SET code whenever that user searches. (A mixed blessing.)

    I don't know when or if anything should be put into the Company Name field on the member profile page. Derek reported that this field contains "SETCCR" in his profile. In my profile, it's blank. AFAIK, the Company Name field there is maybe just an informational field for someone at SPG or at a hotel but really has no functional purpose for a customer.

    If it's only used on mailings so that I'd get my SPG Platinum Card each April (;)) to the following address
    SC Flier
    Milepoint Fans Inc. (the company name)
    123 Main St
    ColaTown, SC 29201
    ...then I certainly don't have a guess about why Derek's profile showed a Company Name of "SETCCR" -- a name that looks more to me like a corporate rate code.

    It could be that the SETCCR is an unusual anomaly that some Call Center Rep put in there while meaning to put in a SET code. I and others have witnessed seeing the SET code changed on our profiles after booking a special rate over the phone, so maybe a rep got confused about how to book such a rate and instead put the corporate rate code into the Company Name field. This is just a theory.
     
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  20. SPG Champion
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    SPG Champion Official Representative

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    Only the number is important for rate pulls.

    Neither do I and it looks like it will remain a mystery until I can actually look at it.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    guest.forum@starwoodhotels.com
     
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  21. SC Flier
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    SC Flier Gold Member

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    Thank you!

    So Derek, my guess is that you could delete SETCCR from the Company Name field. If you leave it, I suspect that you might start seeing it show up on any postal mailings below your name. If you want a good chance to know for sure about how it got there, contact SPG Champion privately with your SPG account number. I suspect that he might be interested to know how it got there in case there are some training issues for whomever put it there.
     
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  22. Derek
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    Derek Silver Member

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    Even for students? I assumed colleges/universities did have such plans, for only for faculty/employees.

    William, to be entirely honest, and with great respect, I must admit that I'm not sure I'm particularly keen on having my true identity be easily traceable to my MP account. Sometimes I say things that might call into question the merits of my Christian upbringing. Just kidding, I was raised as an agnostic, but you see my point. I just made a questionable comment re: religion...

    I understand that the authorities could do so should I say something re: illegal behavior or similar, but do not know if I want Starwood to be able to link all of my MP posts to my SPG account. Perhaps you could enlighten me on whether or not such information would ever be retained/recorded? If not, then I might be more willing to let you know my account number.

    I do not question that you would handle it professionally (your stellar repuation precedes you), but please understand that you are affiliated with a corporation and I am wary of big companies in general, and would not want to complain about a property on here only to see them treat me even worse as a form of retribution or something along those lines.

    Hmm. I have never paid much attention to SPG mailings (not sure I've ever even received one). I will wait until I do, verify whether or not SETCCR is on the address, report my findings, and then delete it. Thanks for the info!
     
  23. SPG Champion
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    SPG Champion Official Representative

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    I would be the only one privy to this information and I would only share it with someone else within the company with your permission.

    I can't even imagine that would ever happen. In 13 years of employment with Starwood, I have never heard of such a thing, but your call.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    guest.forum@starwoodhotels.com
     
  24. TRAVELSIG
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    TRAVELSIG Gold Member

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    One point William on the Starwood website which could be improved- when you search for rooms it automatically defaults to one person- not a big deal in N. America where the rate is normally the same single/double, however in Europe where the rates are very different it can cause some problems. Last week I booked a hotel for what I thought was two people- on checkin indeed the hotel was right it was for one- they were very kind and "just" charged a 30 EUR per night charge for the second person- however if they had wanted to hold my feet to the fire so to speak- they could have re-quoted the reservation which would have changed the cost significantly (as the rate was no longer available as it was advance purchase no changes etc).
    I know it is my error, but being able to choose the number of people in the room on the opening (launch) page would be great- or maybe default it to two people (I don't know what is better- that would be for the SPG experts to decide). The rate would have been cheaper if I had correctly booked two people in the first place- however I was happy with the solution given it was my error. I can see this being an easy (and possibly) costly mistake for people to make travelling to Europe.
     

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