SPG Points Stuck at Amex?

Discussion in 'Starwood | Preferred Guest' started by schnitzel, Feb 20, 2012.  |  Print Topic

  1. schnitzel
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    schnitzel Gold Member

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    I'm accustomed to SPG points from my Amex cards posting the day or the day after the statement closes. But this time, my statement closed on 2/17, and I've still got nothing.

    I also have a referral bonus that I had to push for manually (from December) that hasn't come through. Early last week, the agent told me it was approved and I'd see it with three days. Nothing.

    Is anyone else seeing a delay with the posting of SPG points from Amex or any other partner?
     
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  2. Toula
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    Toula Gold Member

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    We are having similar problems. I did two referrals, neither posted until I sent an email. They responded to say they were posting them manually but it did take some time.

    I have had to make a couple of requests to get the points for signing up for my DH and they still have not posted. They are supposedly investigating. I know I am getting sick of AMEX and having to chase everything with them when they are legal promos widely advertised.
     
  3. schnitzel
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    schnitzel Gold Member

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    Reading back, they do say
    So I should give them a bit more slack on the referral.

    But on the points for monthly spend - that one seems strange.
     
  4. schnitzel
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    schnitzel Gold Member

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    And . . . I just checked back in, and everything posted - since earlier this morning.

    Got my statement miles too.
     
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  5. Kalboz
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    Kalboz Gold Member

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    Why Goodwill from AMEX? Didn't you earn these points?
     
  6. schnitzel
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    schnitzel Gold Member

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    That's what they always seem to call it when they make adjustments manually. Right - makes you think you didn't deserve it, but they're being nice.
     
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