My friend is a newly earned Gold SPG member and we were curious about how the "enhanced room" might work. So we booked a "Cityview room" at Sheraton Niagara Falls in Canada this past weekend, hoping we might get upgraded. The hotel was quite busy; no surprise we were not upgraded. What was surprising was that we actually got a room that had a very low ceiling on the 4th floor, with a view of the interior of the hotel (like a lobby or elevator somewhere). I've NEVER stayed at a hotel room like that before. I didn't even know hotels would put a room in a location like that (better used as storage room?). Not only were we not upgraded (which is understandable), but we were given probably the worst room in the entire hotel, not even "City View" as reserved. If that is what the SPG elite program means, it is really hard to be excited about staying more to earn those "benefits". Even when we requested a simple 4PM late checkout (on a Sunday), the front desk simply threw back "manager said 2". Overall very disappointing first-time "elite" experience. Has anyone else got "downgraded" being an elite?