Question regarding booking the Free Resort Night. I have reservations already at the Sheraton Waikiki for 9/2-9/4, but am looking to move over to the Royal Hawaiian using my FRN's. When I go to Hotels.com I can book a Garden View room for $330/night, but when I call the SPG Platinum hotline they indicate that no standard rooms are available for use of the FRN during that time period. Given that a Garden View room is the standard room at this hotel, how is it possible that I can book that room on hotels.com but not through SPG? Is this a common occurence or what am I missing here?