SPG.com language preference

Discussion in 'Starwood | Preferred Guest' started by WilliamQ, Nov 23, 2014.  |  Print Topic

  1. WilliamQ

    WilliamQ Gold Member

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    Okay.. I usually get everything presented to me in English but now it seems like parts of the site (e.g. calendar) is in Spanish. How can I reset the site back to English?


    upload_2014-11-24_7-29-6.png
     
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  2. uggboy
    Original Member

    uggboy Gold Member

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    Good that you report this issue, we noticed that some language on the page was presented to us as Dutch. SPG may looks into this.
     
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  3. WilliamQ

    WilliamQ Gold Member

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    Additionally,
    1. When I try to look for rooms in February 2015, it defaults me to February 2016. And when I use the calendar to move back, all the dates are not available?
    2. Pricing of the room also is likely wrong with Sheraton (Singapore) starting at SGD 800.00 per night.
    Seems like SPG.com is having quite a bit of IT issues...
    Any comments from the SPG representatives here?

    Thanks.
     
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  4. lapointdm

    lapointdm Silver Member

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    I fiured spg is just trying to find away to encourage us english speakers to learn other languages!
     
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  5. SPG Champion 3
    Original Member

    SPG Champion 3 Official Representative

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    Hi WilliamQ,

    Sorry for any inconvenience.

    May I ask you to clear your cache and see if this issue remains?

    As for the pricing, could you please let me know the date you are looking at?

    Best Regards,

    Christina Zhou
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
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  6. WilliamQ

    WilliamQ Gold Member

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    Hi Christina,
    I am using Google Chrome and I just cleared all the browser history, etc...
    Still have the other language in the calendar module when selecting / changing dates
    The date I was looking at was Feb 13, 2015 (Friday) - Feb 14,2015 (Saturday) for Sheraton Towers
    The result keeps sending me to some dates in 2016.
    I have to go in and reset the dates and the pricing changes to norm SGD 204 instead of SGD 800 (rack rates)
    Other hotels (e.g. Westin, W, St Regis) are fine and the packages load correctly even when the site lands on random dates.

    upload_2014-11-24_13-22-29.png

    upload_2014-11-24_13-27-2.png
     
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  7. SPG Champion 3
    Original Member

    SPG Champion 3 Official Representative

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    Hi WilliamQ,

    Thank you very much for the information.

    We will have our technical team to look into this.

    Best Regards,

    Christina Zhou
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
  8. WilliamQ

    WilliamQ Gold Member

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    Thanks.
     
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  9. Sammich

    Sammich Gold Member

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    I haven't had that problem today while looking for rates. But I haven't been able to find Cyber Monday sale rates on some properties despite it being the date range. I'll try again later.
     
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  10. WilliamQ

    WilliamQ Gold Member

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    Any language issues and forced random dates when searching for rooms?
     
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  11. Sammich

    Sammich Gold Member

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    No language issues but there is occasionally random dates issues.
     
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  12. WilliamQ

    WilliamQ Gold Member

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    Wait... Are you one of those futuristic humanoids that auto translate everything that you see or hear into the omega tongue hence everything is the common tongue? :) :) :)
     
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  13. Sammich

    Sammich Gold Member

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    Yup got the forced random dates. Currently all my searches are going to a 3 month stay length.

    If i stayed for 3 months long at a SPG property I think I deserve to earn SPG Centurion :D
     
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  14. WilliamQ

    WilliamQ Gold Member

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    Problem seems fixed for me so far...
    It's back in English and the calendar worked normally.
    Pricing is within expected range.
    Yeah...

    upload_2014-11-25_8-4-59.png
     
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