SPG Amex JP bait and switch?

Discussion in 'Starwood | Preferred Guest' started by sendaiben, Mar 9, 2015.  |  Print Topic

  1. sendaiben
    Original Member

    sendaiben Gold Member

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    Received an email last week from SPG telling me the 2 stays/5 nights for my Amex card had posted. Also that a Free Award Night would be available.

    I just tried to redeem it, and was told by the Plat chat that it was limited to weekends. This isn't stated in the email or on the Amex JP website. Bit disappointing, especially as I was not able to get through to the JP chat to clear this up.

    I am still assuming this is a mistake, but it's not really up to the standard I expect from SPG :(
     
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  2. SPG Champion 3
    Original Member

    SPG Champion 3 Official Representative

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    Hi sendaiben,

    Sorry to hear about that.

    We would like to follow-up on this. Would you mind to forward us the mentioned email to our address?

    Best regards,

    Alice Kons
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
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