During the period that Amex was offering 30000 SPG points, I signed up for this promotion online. A week or so later, I signed my wife up as well. The deal was, you get 10000 points after the first purchase, then an additional 20000 after spending $5000 within either 5 or 6 months. In both applications, I pulled up the promotion and was able to apply and cards were sent by Amex. My wife met the $5000 threshold first--no problem, she got the extra 20000 points. A few weeks later, I met the threshold--and then, nothing. I called Amex representative and they first told me that I had signed up for a 10000 point promotion--I told the rep that she was wrong. She sent a "ticket" in and told me that I would be contacted 24-72 hours. On the third day (perhaps not quite to the 72nd hour) I called them. The first person I spoke with told me nothing more than what I had heard during the previous call--I asked for a supervisor. I relayed the situation to the supervisor, and she put me on hold for about 5 minutes. She came back on the line and told me that I was not qualified for the offer, but that my wife was. This is incredible to me. First of all, if I were not qualified for the offer, why did it give me an application with no indication of nonqualification? To me, this is genuinely a situation where I met the terms of the offer, but American Express was not willing to meet their end of the deal. Perhaps it was a mistake, but I closed out my account at the end of the conversation.