I am a new customer - just got my southwest rapis rewards visa card 3 weeks ago. Before I applied for the card, then again after I got it and before I activated it, I made sure I could book flights and use the rapid rewards when they became available. I was told twice that after I spent $1000 on the new card I could book flights and use my rapid rewards points to pay for the flights. I spent $1000. Then I booked flights very carefully making sure my rapid rewards would cover the price. I got the cheapest flights that are not refundable. It took about 3 weeks to get the rapid rewards in my account. I contacted southwest to redeem the points and they told me that I could not use my rapid rewards for flights I already booked! I asked on two separate times if I could do that and was told yes....I don't want a refund, I don't want to cancel my flights, I want to redeem the rapid rewards points to get credit for the flights. I didn't realize at the time that chase bank and southwest rapid rewards are not working as one, and it may have been chase who gave me this information, but southwest says I can't do it and I am really upset about it. Does anyone have any ideas or insight into this?