This is for the person who decided to comment on UA's elite status. You sound like you work for UA. First of all - silver elite is the pits - it is basicly the same a coach with a few extra perks. It has lost much of it integrity over the years. I have been flying UA and CO for 20 years and they have destroyed a great program for the sake of profits. In the past 3 years I have experienced so many problems I cannot count they all. For those of us who have many years of experience - believe - we know what has been lost. UA tries to make you believe their service is top notch - but it is not. Second, yes regular customers are treated poorly and I would certainly be one of the first to say - boycott flying and tell the airline that their service is the pits. People do have the power of their own destiny!