OK... I'm not exactly an AA fanboy, and I have been known to get pretty vocal (the online version) when something extremely unjust occurs during my travels. All major US-based airlines are pretty bad these days, and the TSA does their best to make air travel an inconvenience at best. That said, American has been no worse than their direct competition, IME, in their overall performance. It helps that I fly in paid premium cabin every time, so the decreased odds of the upgrade roulette have had less affect on my comfort than many others. I'm very grateful to have that luxury, and I don't take it for granted. Some things about AA are better than their competitors and some are worse. For me, they best suit my needs of routes served, so they have kept my business. That's always subject to change, but there is nothing glaring at the moment to call for my whining. It seems that all the posts about AA here have been extremely negative and bombastic for quite some time. For me, I pay, I almost always get my money's worth of service, and they almost always get me to my destination either on time or within the window of allowance I build in for modern air travel. My gazillion miles may not be worth what they would have been in the past, but there are always enough left over when I re-qualify for Exec. Plat. to convert and fly free for the remainder of the year. This year I even have enough extra miles to go to Maui for Christmas. So yes it's worse than before, but we fly in a whole new world, and it certainly isn't that bad when the options are compared. *OP reserves the right to do an about-face when/if something outrageous happens in the future.