I guess I just needed to vent about an experience yesterday at ORD.... I arrived in to ORD mid-afternoon for a connecting flight to SFO and then on to HNL. The airplane on to SFO was delayed by 3.5 hours (weather) and thus I would miss my HNL connection in SFO. So, I called the 1K Desk and asked them to move me to the ORD -> HNL nonstop today. I then went to the desk at the lounge and got a hotel voucher. The lady also requested my luggage be pulled from the system and delivered to me (at Baggage Claim 7.) This was about 3:45pm. I went to the baggage claim and waited. After about 30 minutes (and again at 45 minutes and an hour) I asked the United Baggage Claim guy nearby. He said "just keep waiting, it will come." At no time did he even ask to see my claim tag. At about an hour and a half, I went to the Baggage Service desk. The guy first tells me "oh, your bag has arrived *from* SFO and is on belt #9. Nope. I went back to him and he said he needed to ask a supervisor that apparently was no where to be found. I finally called the 1K Baggage Department. The first person I talked to told me that "we *never* pull bags out of the system once you have checked in." The call then dropped. I called back and talked to a helpful fellow who said he had talked to someone "on the ramp" and had had it pulled and they were "waiting on TSA to clear it before they could deliver it." This was at 5:45. I waited about a half an hour. At 6:30, I went back to the Baggage Service desk and made sure I talked to a different agent. After about 20 minutes of looking, she told me that they had sent my bag to SFO and "not to worry I could pick it up in HNL the next day." No one seemed the least bit concerned that they had basically wasted 3 hours of my time and had failed to do what they told me they would do. I just fail to see what is so difficult about determining the location of a bag. Everytime the bag moves, it is scanned, right? So, they should know where it is. And, once again, United does not seem to care that they waste the time of their passengers. Thanks for letting me vent. I'd like to hear what others think about this situation.