SNA at the communication from the system

Discussion in 'Starwood | Preferred Guest' started by mdtravel, May 24, 2016.  |  Print Topic

  1. mdtravel

    mdtravel Silver Member

    Likes Received:
    Status Points:
    I've got a stay that begin on May 28th. The SNA option is to a room type of a Suite.

    I did not receive any email last night, which I had expected, telling me yea or nay. Right now, I see that the hotel is allowing booking for the room type of a Suite; though I understand I shouldn't consider that to mean there is actually such a room available.

    At what point should I expect communication from the automated system? I'm surprised I didn't get anything on the night of the 23rd.

    Does booking a room type that itself is part of the SNA pool throw things off perhaps?
    uggboy likes this.
  2. SPG Champion 3
    Original Member

    SPG Champion 3 Official Representative

    Likes Received:
    Status Points:
    Hi there,

    The system will start looking for available upgrades five days before your stay and email you with update.

    If you would like us to take a look at the reservation, please provide your reservation details to us via Conversation or by email below.

    Best Regards,

    Christina Zhou
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide
    uggboy likes this.

Share This Page