SkyTeam Enhances Customer Benefits Through 2014

Discussion in 'SkyTeam' started by sobore, Jun 7, 2013.  |  Print Topic

  1. sobore
    Original Member

    sobore Gold Member

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    http://www.webwire.com/ViewPressRel.asp?aId=175692

    SkyTeam, the global airline alliance, is re-enforcing its focus on customer-based initiatives that ensure improved service offering whilst delivering more benefits for its membership throughout SkyTeam’s global network.

    “With our global network almost complete, our priority is now shifting to creating a seamless travel experience for our customers,” said Michael Wisbrun, SkyTeam’s managing director. “SkyTeam’s key driver so far has been on gaining global presence, and now provides a network with access to the most relevant traffic flows worldwide. But the next stage of cooperation is about developing customer products and services that bring seamlessness to a new level.”

    Creating efficiency and seamlessness

    With more than 30 million passengers transferring among the members annually, closer cooperation between airlines and airports has been developed under the SkyTransfer initiative. Focus is on improving customer transfers from one member to another by developing new efficiencies, as well as transfer and service recovery standards, starting with SkyTeam’s largest hubs. These include Amsterdam, Atlanta, Rome, Paris CDG, Mexico City, Seoul, Beijing, Guangzhou and Shanghai. It is estimated that this will lead to an average cost savings of about 15M Euros annually on transfer related costs.

    Improved customer service

    SkyTeam launched its flagship customer-focused initiative, SkyPriority, in March 2012. Offering a series of premium airport services for Elite Plus, First and Business Class customers, SkyPriority has now been implemented throughout 75% of SkyTeam’s global network and will be available at each of SkyTeam’s 1,000 global destinations by the end of 2013. In addition, the program is being extended to include, amongst others, more dedicated security lanes, and dedicated SkyPriority call centres to provide essential support to high value customers. Other additions include dedicated SkyPriority baggage desks at arrival halls.

    Read More: http://www.webwire.com/ViewPressRel.asp?aId=175692
     
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  2. DTWBOB

    DTWBOB Silver Member

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    arrival halls = luggage checking?

    To most of us arrival is what happens after the plane lands.

    Sounds like a different language from the other side of the pond.

    DTWBOB
     
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  3. bigx0

    bigx0 Gold Member

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    Why do I shudder when I read "Enhances Customer Benefits" in the same alliance as Delta? Especially when coupled with words like cost savings and efficiencies. Does this mean all SkyTeam partner lounges now will serve garbage food and beverages and make sure to decrease their wifi speeds?
     
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  4. ballardFlyer

    ballardFlyer Gold Member

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    So this is saying there are going to finish what they started with Sky Priority? Was there any new "enhancement"?
     
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  5. bigx0

    bigx0 Gold Member

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    Stop using that e word! ;)
     
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  6. gleff
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    gleff Co-founder

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    Can someone explain to me what SkyPriority offers that wasn't offered before SkyPriority?
     
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  7. ballardFlyer

    ballardFlyer Gold Member

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    SP was/is just rebranding and unification.

    My question was to see if they were just re-publicizing the rebranding of unified elite checkin lines and priority boarding under the moniker SkyPriority or if there was an actual new change to SkyPriority. It seems nothing else new despite the "E" word being used.
     
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