Walked to the preferred counter and saw a line. As no paperwork for any of the rentals had been done (I know, shocking), the 5-deep line took me 10 minutes to get to the front. Paperwork processed, I am handed a form, in triplicate, with a diagram of a car on it. AVIS: Just sign at the bottom. ME: What am I signing? AVIS: You're signing for the condition of the car. ME: I haven't seen the car. AVIS: If there's a problem you can come back. ME: [looking over my shoulder, not excited to stand in line again] Since when do I have to sign for the condition of the car at Avis? AVIS: It's been company policy for over a year. ME: I've never had to sign at any other location. AVIS: Everyone is supposed to do it, lot's of places just choose not to. So, is this really a new policy? I thought the whole point of Preferred service was that I could go to my car and go. Doing the whole walk-around is all very Enterprise-like. And kind of pointless as the garage was quite dark and I couldn't really see. Before I left the counter, I was treated to my favorite question (which I seem to get every time I have to go to the counder - which is not infrequently): AVIS: Do you still need the GPS? The answer to that is always YES. I have all but had it tattood on my Avis First profile, but I still get asked every single time. For what they charge, the GPS rentals have got to be one of the top money-makers for the firm - why keep trying to get me to turn it down. Are they that short on them? Shockingly, I got a very old GPS unit (not flat screen) that had old maps and didn't really work.