Should we tell people like Howard Uman to get lost?

Yesterday’s update from the trenches of consumer advocacy sparked an interesting debate. Do we leave consumers who don’t have a case to fend for themselves? I ask because some of you apparently believe we should. If consumers are unaware of a company policy or aren’t following the rules, we should tell them to get lost. Nicely, […] The post Should we tell people like Howard Uman to get lost? appeared first on Elliott.

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