Should A Few Instances Of Bad Service Spoil Overall Perceptions Of A Hotel?

Discussion in 'Blogstand' started by BoardingArea, Sep 6, 2015.  |  Print Topic

  1. BoardingArea

    BoardingArea News Feed

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    Greetings from the Lufthansa First Class Terminal. Just so you all know, unlike Ben, I got a remote gate, and so was driven in an S-class Mercedes Benz. The driver first brought me to the B gates, but then upon my request he took me to the FCT. I'll get a car transfer to my flight to LAX as well, so I'm batting 1000! The point of this post, however, is the Park Hyatt Vienna -- the last hotel on our trip throughout Europe (including an efficient stop-over in Dubai). Ben has already dubbed the hotel "incredible" in two different posts. The property was incredible, I won't disagree with him there. This is his blog after all. And really, who the heck am I? (Please, don't answer that.) Seriously though, the hotel was absolutely stunning. It is unquestionably as gorgeous as the Park Hyatt properties I have visited in Paris, Tokyo, Sydney, and Buenos Aires -- which are among the most visually delighting hotels I have had the pleasure of visiting. Each of these hotels, and especially Sydney and Tokyo, offered amazing service on top of excellent hotel design. I would not consider the service at the Park Hyatt Vienna to be incredible. It was at best inconsistent. There were highlights, which I will not undershadow, but at its lows (and there were many), the only thing that was incredible about it was just how bad the service was. This is so, I think, even setting aside that it is meant to be the -- or one of the -- most upscale hotels in Vienna. The post Should A Few Instances Of Bad Service Spoil Overall Perceptions Of A Hotel? appeared first on One Mile at a Time.

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