I recently had a one night stay. I knew coming in that this hotel hasn't had a renovation in years so I kept my expectation extremely low. At check-in, I was properly greeted and recognized at a Plat. The FD agent, without my asking, apologized for not having any suite to upgrade me because they are 'completely sold-out'. It does not matter than 30 minutes earlier I saw a suite available for sale online. Check-in took longer than standard - it seems like ST does not do pre-registration for Plats or assign room in advance. My room, a Towers standard, feels like a trip back to 1991. The room is clean, though, and the bed looks comfortable. My problem started with the internet connection. The wifi signal came in and out and was very unstable. I then started using the wired connection, which varied from very slow to slow. Then for some reason, the power in the room short-circuited -- the AC stopped working and there was no power in the desk. I called engineering, they came, they fixed, and 5 minutes later it happened again. I called, they fixed, it happened again. I then demanded that they fixed it for good, or move me to a different room. The butler than came, apologized, then escorted to me a new room. Voila, this time, it's a suite -- it has a powder room, living area with god-awful-furniture and a good size bedroom with a 3-fixture bath (no separate shower stall). The decor is absolutely not to my liking, but I just needed a working internet access to work. It seemed to work in the suite, but again, speed can be extremely slow. I did not have time to look at the Lounge or have breakfast downstairs, but next time, I'd rather pay the extra $20 or so to stay at the St. Regis. This hotel is a dump in my book.