Sheraton Towers Singapore

Discussion in 'Starwood | Preferred Guest' started by theskyflyer, Jun 30, 2011.  |  Print Topic

  1. theskyflyer
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    theskyflyer Silver Member

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    I recently had a one night stay. I knew coming in that this hotel hasn't had a renovation in years so I kept my expectation extremely low.

    At check-in, I was properly greeted and recognized at a Plat. The FD agent, without my asking, apologized for not having any suite to upgrade me because they are 'completely sold-out'. It does not matter than 30 minutes earlier I saw a suite available for sale online. Check-in took longer than standard - it seems like ST does not do pre-registration for Plats or assign room in advance.

    My room, a Towers standard, feels like a trip back to 1991. The room is clean, though, and the bed looks comfortable. My problem started with the internet connection. The wifi signal came in and out and was very unstable. I then started using the wired connection, which varied from very slow to slow. Then for some reason, the power in the room short-circuited -- the AC stopped working and there was no power in the desk. I called engineering, they came, they fixed, and 5 minutes later it happened again. I called, they fixed, it happened again. I then demanded that they fixed it for good, or move me to a different room. The butler than came, apologized, then escorted to me a new room. Voila, this time, it's a suite -- it has a powder room, living area with god-awful-furniture and a good size bedroom with a 3-fixture bath (no separate shower stall).

    The decor is absolutely not to my liking, but I just needed a working internet access to work. It seemed to work in the suite, but again, speed can be extremely slow.

    I did not have time to look at the Lounge or have breakfast downstairs, but next time, I'd rather pay the extra $20 or so to stay at the St. Regis. This hotel is a dump in my book.
     
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  2. uggboy
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    uggboy Gold Member

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    What a drama in Singapore! The name Tower implies great things to come, but it seems the opposite! Thanks for the review and warning!
     
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  3. From NYC
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    From NYC Gold Member

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    The St. Regis, where I haven't stayed, is fairly close to the ST. However, I had a great stay at the Hyatt, just down the street from the ST. If you qualify, or buy up to, the lounge level, it's a very nice place to stay in that area. And the internet connections worked just fine.
     
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  4. sendaiben
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    sendaiben Gold Member

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    I dropped by this hotel today (had a bit of drama with the front desk who first said I could check in immediately, then after completing the process said they didn't have any rooms available and I'd have to wait!).

    Anyway, there is extremely loud construction going on just outside the main entrance. Apparently it will continue for three to four weeks... :O
     
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  5. MSPeconomist
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    MSPeconomist Gold Member

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    FYI the St Regis Singapore seems to have good fast wireless internet in rooms with no question of it being free for Plats. Of course it's much more expensive most of the time than the Sheraton, including in the Towers section.
     
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  6. Thomas Brown

    Thomas Brown Silver Member

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    stayed in April w/ family of 4.
    -upgrade to 2 br suite as SPG Plat.
    -pool/fitness center good
    -staff attentive
     
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  7. sendaiben
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    sendaiben Gold Member

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    Stayed one night (sept 2011) here with my wife. We booked a king tower exec lounge room (I don't have Starwood status).

    The good
    Room was nice (it was a renovated room apparently) and clean: good city view
    The buffet breakfast was extensive and not crowded first thing in the morning
    8 pieces of laundry included in room rate (they expedited this for us too as we had an early departure)
    Staff attentive and friendly, especially in lounge
    Resolved bill issue quickly and with no fuss

    The bad
    Location is somewhat out of the way

    Overall
    A competent and functional hotel
    We were perhaps a little jaded coming from the St Regis Osaka :)
    We'll probably try other places before returning here
     
  8. cennas
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    cennas Gold Member

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    Has the hotel started renovating the rooms already? I was there about 3 years ago and the hotel felt like a throwback to the 80s.

    Location is not so good, but it's next to the MRT and also on several bus lines that go to Orchard Rd area. Also, a lot of constructions surrounding the hotel, but I guess nowadays that is the case everywhere in Singapore.
     
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  9. MSPeconomist
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    MSPeconomist Gold Member

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    It should be just a short walk from this hotel to the end of Orchard Road, although there is a hill.
     
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  10. jbcarioca
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    jbcarioca Gold Member

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    There are sometimes very good corporate rates at the St. Regis. I just booked for an upcoming stay and it was cheaper than the Sheraton. A couple fo weeks ago I was there and the St Regis was about S$50 less than was the Sheraton. YMMV, obviously, but do check. The Sheraton was pretty good 25 years ago when it was fresh. I would not stay there today unless it was cheap and very convenient, but it is neither.
     
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  11. estnet
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    estnet Gold Member

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    Oh if I only had a good corporate rate;)
     
  12. Jimgotkp
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    Jimgotkp Gold Member

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    I wish I had IBM's corporate rate! :eek:
     
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  13. cennas
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    cennas Gold Member

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    Really? Wow! :eek: Was it even lower than the rate you had last time? I wish I had that corporate rate :p
     
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  14. MSPeconomist
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    MSPeconomist Gold Member

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    Even without good corporate rates, sometimes the St Regis is just cheaper than the Sheraton in Singapore.

    However, the St R seems to have lots of room types that are the same room on slightly different floors, so it can be hard to find base level rooms available. I suspect that this makes it hard to get rooms on normal points or cash and points. It can also make an "upgrade" be indistinguishable from the room you reserved.
     
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  15. Canadi>n
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    Canadi>n Gold Member

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    Hard to believe that this used to be THE hotel in Singapore and consistently voted the best hotel in Asia. An all Towers property it set the standard for others to match. But that was almost 20 years ago and so much has changed in the city, and the region!
     
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  16. TravelMusing

    TravelMusing Gold Member

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    I stayed there once about 12 years ago as a non-status member, and I loved it... And back then, it was still one of the best hotels in Singapore.

    You are right.... Things have changed dramatically in Singapore.... I feel like a foreigner when I go back and visit my family. :p
     
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  17. Skye1
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    Skye1 Silver Member

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    I've liked the "cabana" rooms right by the pool, with their pseudo-villa feel, and the proximity to the MRT is handy if that's what's needed. I've been upgraded to these more than once as a Plat (altho' sometimes have had to "ask" if they're available, as upgrades seem to go by default to rooms within the tower).

    Altho' like others, have found the St. Regis to actually be "cheaper". Quality of the rooms & service there IMHO is, as expected, beyond comparison to the Towers.
     

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