This 4 star property is on the outskirts of town not in the heart of Sapporo but rather a 5 min train ride away ($5 US o/w) to Sapporo. The location is somewhat of a disadvantage but made up for by their cheap prices. The amenities and turn down service reflect the price thus minimal as staying here is so dirt cheap. I would say 50% of the staff speak English and are most helpful if you speak Japanese as apposed to English. The treatment for a Platinum is amazing and often they will not actually tell you the benefits you get so you kind of have to work them out for yourself. You get Jnr Suite upgrades a lot but please understand they only have 5 King (two queens put together = huge bed) Jnr Suites and 14 or so Twin Jnr Suites so if you really want a double bed, it may be sold out as there are not many around as Japanese couples do not like sleeping together. They only have two Speciality Suites called the Ambassador Suite and Tokachi Suite. You also get access to their health spa on the ground floor. As of this month this is now completely non smoking so you can relax in their spas and get a snack and drinks (not free) in their lounge. Everything you could ever need in there and I always go here every stay. You also get the cover charge waived for the cocktail bar on the top floor (Stars's bar *correct spelling*). Breakfast is comped too and you can choose from either eating in the first floor buffet which is good so long as you don't arrive at the last minute and on the top floor is Japanese and Chinese restaurants that close earlier than the buffet and are very nice too. As a Gold I think all I received was an upgrade to a Superior Room on the SPG level so being Platinum at this hotel is a must! Most of the great deals are on their Japanese website located here http://www.sheraton-sapporo.com/ and if you don't speak Japanese chances are you're going to miss out on the cheap rates and great packages that are only available on their Japanese homepage including a train watching stay plan!