Sheraton Philadelphia City Center

Discussion in 'Starwood | Preferred Guest' started by viguera, Aug 5, 2011.  |  Print Topic

  1. viguera
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    viguera Gold Member

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    Took an impromptu road trip tonight and wanted to share some impressions while they were still fresh. Never stayed here before and so far I'd have to give it a mediocre 5/10 rating.

    First off valet. It's $44. That's more than I've paid in some much nicer hotels in DC or even NY. They do offer a self parking option for $20 though so at least that's something.

    Another issue somewhat related though... they only seem to have limited staff on hand at night. I can partly understand that on some weekdays, but on a Friday night I only counted one valet, one bellhop and one guy behind the front desk. This was around 9:30pm too, so if you're checking in you end up with a rather lengthy wait since the staff is bound to be tired up with other guests.

    Not only that, but one valet means traffic at the door, so your taxi can't get to the door to pick you up if you're going out -- as plenty of people do on friday night -- or you have to wait a while for then to fetch your car.

    Overall the rooms are nicely appointed, with a work area even on the standard rooms. Unfortunately they feel noisy, with wind noise being clearly heard on the higher floors and even the climate control feeling a bit clunky when it starts/stops. Even worse, you'd figure street noise wouldn't be a big deal but with 676 bring just a block away you're bound to great the occasional biker or ambulance a bit clearer than you'd expect.

    Overall I can't honestly say it's a bad hotel, but it certainly doesn't feel like a great one either.

    I might take some pictures tomorrow and report back if the experience improves, but first impressions being what they are I'd have to recommend people stay away regardless. The location on 17th street is fairly convenient if you're here on business, but there are probably nicer places to stay downtown if you're here on your company's dime. For leisure travelers it's definitely not something I'd recommend considering what I've seen so far.
     
  2. MSPeconomist
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    This area of the city is pretty dead and uninteresting on weekends, even if it is central. It would be more fun to be at least several blocks south, near Rittenhouse Square, or down in Society Hill for example. I think of the place as a convenient business location and a moderate large urban hotel. They seem to have a meeting and convention business, although they don't have the facilities to host the very largest groups.
     
  3. RestlessLocationSyndrome
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    RestlessLocationSyndrome Silver Member

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    Can't say I ever say I stayed at that Sheraton on N 17th but I can tell you that the Sheraton Society Hill and Westin are much better locations. Go with Society Hill for nightlife and the Westin for some upscale restaurants and shopping. I wasn't very impressed with the Sheraton Society Hill from a facility or service standpoint so if that is important to you, go with the Westin.
     
  4. viguera
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    viguera Gold Member

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    The breakfast service I ordered last night is now almost an hour late, so that's yet another check on the negative side.

    :)
     
  5. MSPeconomist
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    I'm not surprised. They never seemed to have a good reputation in Philadelphia.
     
  6. viguera
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    viguera Gold Member

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    Interesting, I was told by the front desk I wouldn't be earning any starpoints for this stay as it was booked through a third party, but 158 just posted to my account.

    As far as I know the only room charge was the valet ($44)
     
  7. MSPeconomist
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    Even if you're staying on a rate that itself doesn't get SPG points (or night/stay credit), any incidental charges that would earn points for a guest staying on an eligible rate should also earn points for you--for example, generally restaurant meals, room service, etc. but not stuff provided by an outside vendor such as valet parking.
     
  8. viguera
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    viguera Gold Member

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    Yeah that's the interesting part... Other than the valet, there were no other incidentals.

    No idea where the SPG points came from.
     
  9. DCAview
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    Even on its best days, this hotel is only fair; I'd say a 5 of 10 rating is about right.

    One thing to be aware of is that the hotel will at times book large group meetings in the conference center and be completely unprepared to handle the additional guests. I stayed there during a meeting of the postal employees' union a few years back, and the hotel was completely short-staffed. (I also had a stay at this hotel that was so bad that it became a game to see what could go wrong next, but that was years ago in its prior incarnation as a Wyndham, so I can't hold that experience against the Sheraton.)

    Generally I'd agree that if you're looking for a better Starwood experience in Philadelphia, the Westin or the Sheraton Society Hill are the way to go. By the way, what happened to the plan for a W at 12th and Arch? Was that project cancelled?
     
  10. KENNECTED
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    I haven't done any reviews for a while, but I'll tell you this, you were kind to rate this property a "5"!
     
  11. viguera
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    viguera Gold Member

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    Mediocrity is its own reward... :)

    In all seriousness, although it wasn't a "great" stay by any stretch, the room was nice enough and I didn't have to contend with any major issues. The lack of staff in itself is inconvenient, and the price of the valet and the breakfast thing are just outrageous, but it's not like I wanted to pack my bags and leave in the middle of the night.

    Then again, maybe someone else has had worse experiences here so I don't know... :)

    In the end I think it's helpful to have this type of threads out here regardless, mostly because it helps "air out" potential problems that other people might know about as well.
     
  12. KENNECTED
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    I'll do a review. Wait until you see my pictures. As we all know. Pictures are worth a thousand words.
     
  13. SPG Champion
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    SPG Champion Official Representative

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    I'm still waiting for pictures of your stay at the Four Points Miami Beach. LOL. :D

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
  14. KENNECTED
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    :mad: Thanks for ruining my Monday! LOL
     
  15. Eric Weiner

    Eric Weiner Active Member

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    I've stayed there a bunch of times and the only reason I do is because it's cheap (room rate that is) and it's in the city. You can get a subway pretty close. Other then that, no reason to stay there.
     
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  16. MSPeconomist
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    Welcome to MP
     
  17. avflyer
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    Just stayed there. Food good. Service good. Facility and rooms were dumps. Stained mattress, peeling wallpaper, rusted railings filthy carpet in the elevators. Reminds me of the old NYC Sheraton just before it turned int the Manhattan. I,m guessing they can't afford the Sheraton brand standard any longer....
     

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