I stayed at the Sheraton New York in both June and then again in August. After my stay in June, it was my favorite Starwood NYC hotel! Updated rooms, nice views, great club lounge, breakfast. It had it all. I thought I finally got away from the Le Meridien which is not one of my faves. After my latest stay - I need to keep looking. Barely acknowledged as a Platinum customer. I was there for 6 nights and no upgrade avail. I asked if he could make a note and call to switch me if a room became avail during my stay. He said I needed to find Brittney. She was the SPG Platinum rep. I said - "find her?" Can you find her for me or have her call my room? He said no. But I could search for her - she's always around. What!?!? I then went to the club lounge for breakfast. It now ends at 9:30am. Who ever heard of breakfast ending so early? It used to go longer (in June). But it turns out it didnt make a difference anyway. They only had muffins and a few pieces of fruit now. They used to have eggs and other yummies. I spoke to the lady to ask about it - and she said "they made some changes to move to Sheraton standards". I said "So Sheraton standards are WORSE than what you offered me 2 mos ago?" She said she'd be happy to take my feedback. What do you think customers will say? Thanks for shortening the time and limiting the food? We appreciate it? No thanks Sheraton New York. I'm back on the lookout for another fave starwood nyc hotel.