Sheraton LAX Gateway - Master Thread

Discussion in 'Starwood | Preferred Guest' started by MSPeconomist, Feb 28, 2011.  |  Print Topic

  1. MSPeconomist
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    This large airport hotel is located very close to LAX. There's a continuously circulating airport shuttle that is shared with several other hotels. Rumor is that one can even walk from the arrivals level Terminal 1; I haven't investigated, although I did observe that pedestrians are prohibited on the roadway leaving the airport on the departures level, where there is no sidewalk.

    The hotel is about twenty stories tall. It has three wings, some of which have good terminal and runway views. There is an outdoor pool, health club facilities, a lobby bar, and several restaurants that I did not try. One looked like an all-day-dining place and the other was more upscale and oriented toward dinner. There is a fair amount of private function space, including large adjoining lobby areas. There's also the standard lobby business center.

    The lounge (on a top floor) is relatively large and had lots of space when I visited. Morning and evening food presentations are standard, including alcoholic beverages (not complimentary).

    As a Plat on a cheap rate (weekday afternoon, arrival), I was upgraded to a junior suite on an SPG floor just below the Club floor (and lounge). It was near the center of the building (and the elevators) with good airport views. The room was large and irregularly shaped, with distinct lounge and sleeping areas, but no walls or door to divide them. The desk was long and narrow with a good desk chair and outlets. Bathroom was standard for a Sheraton of its generation. The room and its furnishings were clean and in good condition.

    No problems with service. There is a separate front desk line for airline personnel.

    Overall, this is a perfectly fine Sheraton where there are no surprises, either good or bad.
     
  2. LAXNRT
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    LAXNRT Silver Member

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    I really like this hotel, have probably spend over 80 nights here the past few years. Much better service then the Westin down the road. As a plat I have always gotten at least a junior suite and often a large suite with a dining table. The lounge staff is nice and the offerings are not bad. Getting vouchers on the weekend is nice as the buffet breakfast in the restaurant has a nice spread. The evening appetizers you get for vouchers are very nice as well. Self parking is a bit of a hassle as the parking lot behind the hotel can get quite busy. They also have a lot of conventions her on the weekend which can get a bit noisy. Overall though, this is my favourite airport Sheraton in the US.
     
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  3. DYKWIA
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    DYKWIA Silver Member

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    I like this hotel too. Above average bar/lobby, nice to have a drink by the pool when the weather is warm. And the Paparazzi Restaurant is very good for Italian food.
     
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  4. Phineas
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    Phineas Silver Member

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    additional comments

    You can walk if you go down to arrivals level however crossing Sepulveda is never fun or easy

    Parking is by a 3rd party behind the building between 98th and 96th streets and runs $13.20 I think, you can get in/out
    It has a decent gym for a hotel

    Pool is ok, a bit cold for my liking, you may have functions out there on occasion which is weird when swimming

    Pool is right by the bar so on a nice day its a nice place to sit with your drink but it can get cold there

    Starbuck's down stairs in the lobby

    subway next door and has the $5 footlongs

    check in can be a pain, while airline has their separate one, they will instantly check them in over any guests and your wait can be 20+ on some occasions

    Avis, if you rent from avis and arrive at night, pick up your car the next day; walk out back thru the parking lot and across 96th and Avis is on your right (the rear entrance); budget, go to the right on 98th and walk to Airport, its on your left
     
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  5. chanp
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    chanp Silver Member

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    Usually my property of choice when I have to stay at lax. Last year on one of my stays, they had no record of my status. At the time of check in, I had already requal for the following year. Had to get spg on the phone, still couldnt make it work. Computer glitch? I think this may be one of the properties that dropped a Cat today??
     
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  6. I travel a lot down to LAX and I stayed here enough in 2010 to gain platinum status. However in Q1, I'm currently staying at the HGI since Hilton has a better promo and I like the HGI in El Segundo more than this property in any case.

    Pros: Front Desk Staff are always very professional and typically handle any issues that arise competently. One of the staff greets me by name which is sort of nice when I walk into the hotel. Our corporate rate covers valet parking so the valets are very efficient and usually do a great job in getting my car to me quickly in the morning. The corporate rate also covers breakfast and the wait staff in the Brassiere are top notch. OJ and coffee are there within seconds of when I sit down in the morning. The bar is also nice and they have a Starbucks right in the lobby which is convenient. Also as a plat, I've gotten an upgrade to some kind of suite ever since I made plat so no issues at all about not getting room upgrades. Bed/Pillows are great.

    Cons: Unfortunately, there always seems to be something amiss in every room; whether it's the shower pressure (low) or the shower/tub drain not draining or light bulbs burned out or no/broken ethernet cable (I prefer over the wireless). I also can't stand the desk chair either as I would hope that they would replace those chairs with a newer ergonomic model like they have at the HGI or Embassy Suites in El Segundo. The other minor nit is that in some of the suites, the TV doesn't face the bed or the desk. I like to rest in bed reading or working on the computer while watching TV which is impossible in some of the suites.
     
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  7. joanek
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    joanek Silver Member

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    I stayed here Sunday night, and had my first less than stellar stay. I'm a plat, upgraded to an "executive suite," that happened to be right next to the ice machine. I went downstairs and asked if they'd note in my record that I'd prefer NOT to be near the ice or elevator---and for the first time in 30+ years of staying in hotels, the hint was not picked up. I didn't bother moving, ice usage slowed down after 9p. Used my appetizer coupon for the grilled endive salad in the bar, which was good --but the club sandwich was horrible. Not a true club, it was on some kind of soft squishy roll. (and it could have been billed that way, and I just blipped over it.) The worst was a loud, loud group of six people sitting in front of a tv in the lobby, watching basketball and screaming. they were asked to quiet down a few times by staff, but no one followed up and they kept screaming. (and i mean "LOUD." So loud that the bar staff kept turning up the volume on the bar Tvs showing the Oscars. Which caused the people in the bar not watching tv to talk even louder.)

    And the 6am airport shuttle left at 550.

    I've always had good stays here, so I'll go back---I think this was just bad timing on my part.

    PS---if you rent with hertz---they'll give you a ride over to the hotel, no doubling back to the airport and then the hotel. Just ask. it's only a mile or so, but staff is always stunned if you offer to walk.
     
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  8. MSPeconomist
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    On my most recent visit, I received an upgrade to one of the corner suites, but on a mid-level floor with a pool and airport view. It doesn't have the great runway views as does the lounge and there is some airport and street noise, primarily when 747s come and go.

    The room has a wall of windows that curves at the far end, near the desk and round dining table for four. It's almost impossible to watch TV from the bed. Bathroom seems the same as I remember in the executive suites I've had, which are the odd-shaped ones near the center of the building. This one seems bigger, although it's still one room with no walls or dividers. I'm not sure which type I like better.
     
  9. stimpy
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    stimpy Silver Member

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    I stay here often too, but beware of the parking situation if you need that. Self parking can be a real pain here. Fortunately it seems that some corporate rates include valet parking now.

    As for the bathrooms, no matter how huge my suite is, and I've had some real big ones at this hotel, the bathroom is the same tiny bathroom that they have in the normal rooms.
     
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  10. MSPeconomist
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    The suites I've had here have had long narrow bathrooms with a single bowl sink but lots and lots of counter space on each side. There's no separate shower stall, just an adequate combo tub/shower. I wouldn't call this a tiny bathroom.
     
  11. LAXNRT
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    LAXNRT Silver Member

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    The bathrooms are fairly standard no matter what room / suite you end up getting. Maybe a tad larger in the suites. I like the end suites with the dining tables. Lot's of room.

    The view from the lounge is nice, amazing views of the left runways and UA terminals. The lounge staff is also very nice and friendly. The spread is ok. The weekends are great though when you get vouchers for the full breakfast buffet and dinner appetizers at the restaurant. Some of the appetizers make quite a meal.

    I would rate this as one of the better airport Sheratons in the US and a head above the Westin a few blocks down the road.

    As in the previous comment, make sure you do not get a room next to the ice machines. Only happened to me once when I first stayed here. Now as a frequent guest I almost always get the large suites at the end of the corridor. Sleeps me and my kids just fine when they accompany me.

    If you have guests there is parking behind the hotel on the street for two hours for free.
     
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  12. Downunder girl
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    Downunder girl Silver Member

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    I like this hotel too. I have stayed here a few times and have gotten the one room suite. Agreed, the bathroom is nothing special, but adequate. I do NOT like that you can not see the TV from the bed, that would be my only criticism of this property.
    Does anyone know how they treat your stay if you arrive at 6am ( I have booked the night before, but I am on a redeye and dont get in until 6am :eek: )? Will be checking out later that same day. Do they do day rates for this type of situation?

    Thanks :)
     
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  13. Skye1
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    Skye1 Silver Member

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    Good to know. TOTALLY agree that self-parking is an ABSOLUTE PAIN at this property, esepcially when only few spaces left are at the other end of the galaxy from the hotel entrance. and as such, have at times opted for the 4-points when in LA for a while & needing to drive around, as their coprorate rates often include free parking. Will have to give the valet-inclusive rates a try at this prop a try next time.

    Agree with previous posts re: bene's when staying on a weekend, as yes, those evening app's do indeed make for a decent evening meal!
     
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  14. avflyer
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    avflyer Silver Member

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    Always prefer this property to the Westin.
     
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  15. canucklehead
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    canucklehead Gold Member

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    Sorry, I would call it a tiny bathroom.

    The door prob opens 6 inches from the toilet, which is right beside the tube and given the curved bar for the shower curtain, barely grazes the toilet (kinda icky for me).

    One other thing - had two different stays last week and I think one of the things hotels need to clean more often is the showerhead. The salt buildup on the showerhead was narsty (just a spray of vinegar would take of that -- its not too much to ask!)
    The junior suite is pretty big, but it would have been nice to carve out more space for the bathroom!
     
  16. Downunder girl
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    Downunder girl Silver Member

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    I am a little worried about my upcoming stay. I had a friend call the property direct for me to find out about day rates as I am flying in on an overnight flight. The staff member told my friend they were expecting a large group that day and would not be doing day rates. That is fine, I have booked the night before so I have a room when I arrive the next morning. However when asked about late checkout as a Plat benefit until 4pm, my friend was told that they can only do that "subject to availability". My friend knows the Plat benefits and he said, that is for resort or conference hotels only and from his understanding this property does not fit that category. The staff member became quite insistent around this, stating its SUBJECT to AVAILABILITY and they were going to be very full :(

    I will be really disappointed after paying for a whole night, if I arrive at 6am to be told I have to check out at 11am as a Plat member. I planned to sleep until about 2pm, have a shower and get ready for my long haul flight back to Sydney.

    Anyone got any ideas on how I can make this situation work for me please?

    I have even considered booking with another hotel chain that I have status with as I know they will give me the late check out without any arguments :D. Would prefer to keep the stay credits with SPG but if I cant sleep and use room until 4pm, it defeats the purpose.
     
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  17. SPG Champion
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    SPG Champion Official Representative

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    This isn't a conference center or a resort, so if anyone gives you any flak at check-in about not granting a 4 PM late check-out on your day of departure then I would call Platinum Concierge and have them intercede on your behalf. Failing this, tell the hotel you plan to contact Corporate Customer Service with regard to the issue if it isn't granted and if they still don't relent, follow through on that promise and send me the CS file number so I can follow up with the SPG Hotel Coordinators.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    guest.forum@starwoodhotels.com
     
  18. LAXNRT
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    LAXNRT Silver Member

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    I never had an issue with late checkout here in probably over 50 stays. Just make sure you mention this at checkin.
     
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  19. MSPeconomist
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    I suppose if the hotel refuses to grant the late check out, the worst thing they can realistically do to you is to charge you a late check out fee (normally up to 50% of your room rate if you're out by 6 pm, but they could try to make it the rack rate). Given the published SPG Plat benefits, you should be in a good position to dispute the charges with your CC.

    However, I never did this. It would be much better to escalate the issue upon arrival. Also, note the name and title of everyone you talk with just in case.
     
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  20. Downunder girl
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    Downunder girl Silver Member

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    Many thanks SPG Champion - you have been very helpful and I WILL take all your advice and follow through if there are any issues :).

    Thanks also to the other posters here who replied. I have stayed here a few times and it is my choice of hotels at LAX and I have never had an issue with the 4pm check out either, so I was really surprised at the response. In fact, in the past, the manager here was very kind to me (even as a Gold) when I had paid a Club room rate on a weekend to find the lounge closed, with no prior notification. I was given vouchers for breakfast and evening appetizers to make up for the faux pas :). All should work out fine, one way or the other!
     
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  21. Skye1
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    Skye1 Silver Member

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    Had a couple of stays there recently (there, along w/ the 4-points and the Cerritos, whilst at a conference for work).
    On one of my last nights there, when I had an 8pm meeting afield,, they graciously (no charge) extended my check-out from 4pm to 6pm, inclusive of enjoying the club lounge before I left.
     
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  22. KENNECTED
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    KENNECTED Silver Member

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    After a recent stay at the Westin (which I haven't stayed at in a long while) I feel the Sheraton is the best overall property in the LAX area for a (Platinum) stay.
     
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  23. LAXNRT
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    LAXNRT Silver Member

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    Will be here Wednesday to Saturday again this week if anybody is around
     
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  24. garyst16
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    garyst16 Silver Member

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    Thanks for all of the great information posted here. I usually stay at the Westin LAXand have never even considered the Sheraton LAX as I am partial to the Westin brand. My next visit to LA will be on 4/25. As a Plat member, I am looking forward to receiving an upgraded room with a decent view...
     
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  25. Leumas
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    Leumas Silver Member

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    Arrived at the zoo, also known as LAX, and popped out to see various hotel and rental car vans doing circles. Eventually, the Gateway bus (which is also shared by the nearby Marriott) came by. Largely due to tarffic, be prepared to take your suitcases up the bus yourself.

    Check in was relatively prompt, there's people going in and out all the time. I was upgraded - I guess you can argue it's a suite. Due to the V shape of the building, I was given an odd-shaped room in the middle. One side was the bed, the other was the lounge and desk.

    The lounge was sufficient, and have plenty of space. There was typically one or two hot items during breakfast and dinner. No free drinks, but you can take as much water as you want.

    Late check-out was also not a problem, despite the busy location. (I only asked for 1pm.)

    Pro
    - OK lounge
    - Price
    - Upgrades

    Con
    - Busy
    - Not that the area is unsafe, but I'd keep an eye out for your own properties while you're in the public areas - this is simply because the lobby is just so busy all the time
     
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