This is the first of my posts on this new hotel. I chose it because it is new and looked nice on the web. I had planned on the St. Regis, but decided to save a small amount of money. The hotel is in the most densely crowded part of Kuta and is mostly surrounded by very shoddy and crowded warrens of cheap bars, cheaper lodging and shacks selling shoddy merchandise. There is a nice mall adjacent to the hotel, Beachwalk, which opened in October 2012. To get to Beachwalk or the shoddy shops you must leave the hotel at the main entrance, walk down a car ramp which has no sidewalk, and then enter. Repulsive. To get anywhere in the hotel you must walk up and down stairs. In our ocean view suite the only way to reach the two restaurants and pool without going on a five minute walk is to descend in the emergency stairs. Luckily those stairs have the automatically closing doors perpetually blocked. Almost all the walking areas are paved with very slick marble resulting in numerous people wearing beach gear or sandals slipping and falling due to water on the floors. The resort is meant to be a beach one but there is no beach access. One must descend a flight of slippery stairs with no guardrails, then leave the hotel, cross a very, very busy street and enter the beach area beyond. Not too nice. The pools are decent but quite small. Both restaurants are adjacent to the pool. The slightly upscale Italian restaurant, Bene, is located on two floors although it is not very large. The piped in music in the evening is in a losing competition with the noisier sounds coming fro other areas. The staff do everything they can to help, and many staff members spend much of their time escorting the guests around the warren of odd stairs to access their rooms, partly because the receptionists do not give maps to the guests, all of whom do need maps. Most access stairs have warnings to "watch your head". Take those warning seriously because anybody taller than about 175cm (5'9") has serious risk of hitting her/his head on the beams above the stairs, although these stairs are wooden rather than polished marble. The hotel claims 'ocean view' for most rooms. That is true if you're very tall and/or stand on a chair. Some suites are called 'ocean front', like mine. That means you have a great view of the busy road below, the retained wall on the other side of the road, the trees beyond that, then a bit of beach and water beyond. Indeed there is an ocean view. This is a very odd hotel. Although everyone has been unfailingly polite and hotel management has tried to correct some deficiencies for us, there remain understandable startup issues. It seems unlikely that the numerous serious design flaws can be repaired. Question: why did Starwood allow such a flawed design to carry one of it's brands?