Sheraton Kuta Bali Resort Opened 1 December 2012

Discussion in 'Starwood | Preferred Guest' started by jbcarioca, Dec 29, 2012.  |  Print Topic

  1. jbcarioca
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    jbcarioca Gold Member

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    This is the first of my posts on this new hotel. I chose it because it is new and looked nice on the web. I had planned on the St. Regis, but decided to save a small amount of money.

    The hotel is in the most densely crowded part of Kuta and is mostly surrounded by very shoddy and crowded warrens of cheap bars, cheaper lodging and shacks selling shoddy merchandise. There is a nice mall adjacent to the hotel, Beachwalk, which opened in October 2012. To get to Beachwalk or the shoddy shops you must leave the hotel at the main entrance, walk down a car ramp which has no sidewalk, and then enter. Repulsive.

    To get anywhere in the hotel you must walk up and down stairs. In our ocean view suite the only way to reach the two restaurants and pool without going on a five minute walk is to descend in the emergency stairs. Luckily those stairs have the automatically closing doors perpetually blocked. Almost all the walking areas are paved with very slick marble resulting in numerous people wearing beach gear or sandals slipping and falling due to water on the floors.

    The resort is meant to be a beach one but there is no beach access. One must descend a flight of slippery stairs with no guardrails, then leave the hotel, cross a very, very busy street and enter the beach area beyond. Not too nice. The pools are decent but quite small.

    Both restaurants are adjacent to the pool. The slightly upscale Italian restaurant, Bene, is located on two floors although it is not very large. The piped in music in the evening is in a losing competition with the noisier sounds coming fro other areas.

    The staff do everything they can to help, and many staff members spend much of their time escorting the guests around the warren of odd stairs to access their rooms, partly because the receptionists do not give maps to the guests, all of whom do need maps. Most access stairs have warnings to "watch your head". Take those warning seriously because anybody taller than about 175cm (5'9") has serious risk of hitting her/his head on the beams above the stairs, although these stairs are wooden rather than polished marble.

    The hotel claims 'ocean view' for most rooms. That is true if you're very tall and/or stand on a chair. Some suites are called 'ocean front', like mine. That means you have a great view of the busy road below, the retained wall on the other side of the road, the trees beyond that, then a bit of beach and water beyond. Indeed there is an ocean view.

    This is a very odd hotel. Although everyone has been unfailingly polite and hotel management has tried to correct some deficiencies for us, there remain understandable startup issues. It seems unlikely that the numerous serious design flaws can be repaired. Question: why did Starwood allow such a flawed design to carry one of it's brands?
     
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  2. theskyflyer
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    theskyflyer Silver Member

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    Could not agree more. I booked one night for my birthday recently, but after checking in and saw the ocean view suite, I decided to go home. The suite's layout is poor and the furniture uncomfortable. The bathroom set-up is also bizarre. I was going to put my in-laws here when they visit next year, but I don't have the heart to do that. I'd give it a miss.
     
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  3. MSPeconomist
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    MSPeconomist Gold Member

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    Wow, this sounds like a major mistake.

    When I visited Bali, I had the impression that all of the Starwoods there were owned and operated by the same outfit which seemed to know what it was doing. Is that not true for this property? Do you have any sense of its relation to the other SPG hotels on the island?
     
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  4. jbcarioca
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    jbcarioca Gold Member

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    I do not know, but I'll ask.
     
  5. jbcarioca
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    jbcarioca Gold Member

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    Today the final straw(s) happened so I'm checking out day after tomorrow. Impossible to do so today or tomorrow.

    1) There is pebbled brook style water feature around rooms at the first floor. The water, however, is standing. It is inundated with dead insects and insect larvae.
    2) There is no power in the outlet in my bathroom.
    3) The temperature control will not adjust, so stays deployed at the lowest level making the room frigid.
    There is more, but why continue with the long list. The point is clear.
     
  6. jasher926

    jasher926 Silver Member

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    My wife and I just stayed there two days ago to check it out and thought it was fine. We had an ocean view room on the 3rd floor (same level as check-in). The room was fine and had a nice modern feel to it. I will agree that the hotel is still working out some of the kinks given that it's only been open for a few weeks. Kuta isn't a very nice area in general, but I thought the location of the hotel next to the new mall was great (e.g. quick access to food and shopping). You can walk down the driveway to the mall (which isn't a good way to get there), but the better way is through the convenient ground floor access near the hotel restaurant Feast. It's covered the whole way and goes directly into the mall (i.e. not necessary to go out onto the street). I would give the hotel more credit than the OP. Although the biggest complaint I had was about the concierge (e.g. no local area map and didn't speak English well). I wouldn't suggest Kuta to anyone visiting Bali (unless you're really into the surfing lifestyle). Go to Ubud. I really wish the Westin Ubud would have finished on time instead of being delayed one year!
     
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  7. jbcarioca
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    jbcarioca Gold Member

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    Final comments from my stay:
    When I raised the issues with hotel management yesterday, New Years Eve, here is what happened since then:
    1) The stagnant water feature was drained. All connected pools were cleaned, and were being cleaned again this morning.
    2) The power outlet was repaired.
    3) A two hour complete water outage in the hotel was corrected, followed by an apology letter from management.
    4) My laundry, sent three days ago, was found and returned, still with stains from a hotel restaurant chair, but now ironed in.
    5) The slippery stairs were modified with non-slip strips.

    I agree with jasher926 that the Westin Ubud would be a better choose when it opens late this month. Both the St. Regis and the Chedi Club are superb options (both were sold out when I booked) and little more expensive than was the suite I booked. If the Sheraton were available at, say, US$150 at peak times I would be far less critical. At US$400 per night there is not too much tolerance for mediocrity, at least from me.
     

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