Sheraton Harrisburg Hershey

Discussion in 'Starwood | Preferred Guest' started by Pizzaman, Feb 19, 2012.  |  Print Topic

  1. Pizzaman
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    I'm now becoming the king of mediocre hotel reviews. The hotels, not the review (well, maybe the reviews). Hope to have something more aspirational later in the year.

    We've stayed at this hotel roughly 10 times over the past few years. Because we're only a short drive to Hershey, we visit a few times a year. We usually book multiple rooms so various parts of the family from NY can meet us here for the kids to spend time together. There's really not much in the area in the way of higher end properties. This property has always been serviceable and is fairly close to the parks.

    However, things here are not really improving. Since category 2 is about 60% of the amount of points of a category 3, this seems to be an appropriate drop.

    While they've refreshed the rooms here over the past couple of years, the physical plant is in a poor state of repair. In many ways, this property does the bare minimum to comply with certain elements of the SPG program. The only area that consistently meets our expectations are the pool bar staff/room service.

    On this most recent visit, I booked the rooms the night before as we were coming back from upstate NY. I called the following morning to remind them of my request for connecting rooms and a crib. I had made two reservations, but asked when I called if a suite was available. On par for this property, I was told suites were not available.

    Upon arrival, we were checked in quickly with our request of connecting rooms honored. I asked about our crib and was assured it was in the room. There were literally no more than 20 cars total in both parking lots and suites for sale on the website. While it's unlikely I would use one of the new suite nights at this property, the ability to do so this time would have saved 7,000 points. My hope is that this new benefit makes properties adhere to this benefit of the program more closely. It's pretty disappointing how bad some properties are about this, especially when the suites are sitting empty.

    Once we got to the room, there was no crib. Again, not a big surprise for this property. It's the 3rd time in a row they forgot the crib. This isn't a huge deal, but later at night when you're trying to put your kids down, having the crib ready makes a difference.

    As I said earlier, the rooms have been refreshed and are in decent shape.

    Harr-2.jpg
    Harr-1.jpg

    The cupcakes were a nice touch. We had a couple of granola bars with some Hershey Kisses in the second room. Even though I was a bit annoyed about the suite and crib issues, the cupcakes put a smile on my face. Until we tried to eat them. I really can't make this up. They were rock solid. We couldn't push a hole through them with our finger no matter how hard we pushed. A positive turned into a quick negative.

    This was followed by brown water out of the faucet in the bath (not a systemic issue, more just old pipes is my guess). Then, my wife tried to heat up some water for tea in the coffee maker and got brown water instead that smelled of coffee. No pod in the machine, so assumedly someone dumped coffee into it and housekeeping just never cleaned it out.

    My daughter wanted some cereal for a snack, so I walked up to the club lounge to grab a spoon. Neither of my keys would work in the lock. It was an hour before the lounge was supposed to close, so I'll assume the key cards just don't work. It's also possible they closed the lounge because occupancy was low. But, nothing was mentioned at check-in. And, my recollection is that you can still use your key to get in the lounge after hours, there's just no fresh food out. We'll find out in the morning if the lounge is still closed.

    Anyway, SPG motivated me to move a minimum of 25 nights a year back over to keep my Platinum status and keep working towards lifetime status. If the new suite benefit has some teeth in it that force the properties to comply, then I might be motivated to move 50 nights over.

    But, I doubt it. Assuming I don't need a stay credit the next time we're in the area, I'll probably select a new property for us. There's a Hilton Garden Inn closer by that looks new. There's also Hotel Hershey which is a bit overpriced for my taste.

    The pool area here is great if you have kids. They show movies at night during the summer for the kids to watch poolside, and they usually have a grill so you can order burgers and sandwiches.
    Expect a decent room product (despite the couple of bumps and bruises we had this time) and a good place to let the kids swim. If you come in with that as your goal, you're unlikely to be disappointed. Anything more is unrealistic.
     

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  2. mht_flyer
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    Sheratons ok, but seemed dated to me last time I stayed there (I was only spg gold when I stayed there so not a lot if any special treatment -- to be fair it was back in 2006). HGI is also ok, but it's actually not that new, I think it was built in 1999.
     
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  3. Pizzaman
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    Something built in 1999 is like a spring chicken compared to the Sheraton.
     
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  4. Pizzaman
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    Update. The lounge was open this morning, but neither of our keys for either room worked. Nobody was manning the lounge, so this required a trip down to the front desk.

    A container of chunky milk was pretty much enough to head us on our way elsewhere for the remainder of our breakfast.
     
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  5. mommypoints

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    Eeek! Chunky milk out in the lounge?! Oh my..... Now I'm about to be sick!
     
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  6. uggboy
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    uggboy Gold Member

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    A hotel to avoid, there seems to be no passion left at this Sheraton location!
     
  7. Pizzaman
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    Chuckle. And, as a parent, I'm sure you can appreciate the bottle liner issue. Of course I didn't have a spare bottle liner after I poured the first couple ounces of chunky milk in. So, had to head out to the car for another one.
     
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  8. TAHKUCT
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    I was at this property about 8 months ago ad do not remember what they serve for breakfast in the lounge, but in the afternoon they had some hot and cold snacks including veggies and cold cuts. Overall, nothing special.

    BTW, Very good drinks in the bar downstairs :)
     
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  9. gleff
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    Love the rooms here with a balcony overlooking Target!
     
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  10. TAHKUCT
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    Great sight seeing! :)
     
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  11. Pizzaman
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    Nothing like watching the Kettles go to shop at the local JC Penney as well. If you're really lucky, you can see the Bob Evans as well.
     
  12. adexpert
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    They occasionally have someone from this property handing out wine and cheese in the conference room at the little frequent flyer lounge in MDT. IME the wine is pretty awful.

    I haven't stayed at this Sheraton, but, I usually stay at the HGI or Homewood Suites down the road at the Bass Pro shop - both are fine as Harrisburg hotels go.
     

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