Sheraton Grande Ocean Resort Miyazaki, Japan

Discussion in 'Starwood | Preferred Guest' started by sendaiben, May 10, 2014.  |  Print Topic

  1. sendaiben
    Original Member

    sendaiben Gold Member

    Messages:
    2,735
    Likes Received:
    3,641
    Status Points:
    2,070
    I had a two-night stay here in May 2014 on business. To be honest it's not a great location if you have things to do in town, but I enjoyed my stay. I'm a regular platinum member.

    The good

    -It's a large impressive property. Feels a bit like something that was built in the bubble years but it's been maintained well.
    -Very quiet, nice views.
    -It's in the Seagaia resort complex, with golf, parks, and activities.
    -Staff were very friendly and helpful with information, and very professional checking in and out.
    -Received an upgrade to a very nice suite (Grand Ocean Suite) eventually.
    -As a plat, check in is at the concierge desk off to one side of the front desk.
    -The 40F lounge has great views.

    The bad

    -Transportation is a bit of a problem. The hotel is on the beach 15km from the town centre. There is bus service to/from Miyazaki station, bus service to/from the airport only on weekends and public holidays, and the nearest train station is 3km away. There were no taxis at the station when I arrived, so I walked, but you would not want to do that with bags or if it was hot.
    -The hotel hadn't upgraded me at all when I checked in, even though the hotel was basically empty the week after Golden Week. I insisted nicely, but they didn't have any non-smoking rooms. Eventually we decided to go and check out a smoking suite, which was fine (no smell at all, and I'm a fairly picky ex-smoker). So it ended up fine but I don't like having to argue with hotels about the upgrades they should be providing anyway...
    -There is literally nothing for miles. Food options ranged from pricey to extortionate on-site, although there is a shop in the basement that sells snacks and drinks, and a cafe with reasonable coffee and bakery products.
    -This was the only SPG hotel in Japan that made me choose between points, breakfast, and access to the onsen as the plat amenity. All the others I have been to give you both points and breakfast. A bit disappointing in that regard.
    -The lounge on the 40th floor is tiny and has limited options (bottled beer, soft drinks, coffee from a machine) and snacks (cookies, nuts).

    Overall

    I needed to be in town for meetings, so the location wasn't great for me. On the other hand the room was fantastic, and the resort seemed like a great place for a family trip. I'm thinking of bringing my family down for a proper holiday at some point.

    Basically if you plan around the transport or hire a car, and don't need to leave the hotel, this would be a good place to stay.

    I hope they try a bit harder with the platinum amenities in the future (especially upgrades), and the lounge could do with a bit more substance, but other than that a good stay.
     
  2. sendaiben
    Original Member

    sendaiben Gold Member

    Messages:
    2,735
    Likes Received:
    3,641
    Status Points:
    2,070
    Another bad point: I noticed the points for this stay were kind of low. Just contacted SPG chat support, and apparently the hotel posted my stay as $304 instead of $361... wth? I'm really unimpressed by that :mad:

    I don't want to have to go through and check each reservation to make sure it's accurate after the fact, and I don't want to spend time chasing up something that should have been correct in the first place.

    Is this a deliberate strategy to avoid paying out Starpoints? Had anyone else run into this problem?
     
  3. SPG Champion
    Original Member

    SPG Champion Official Representative

    Messages:
    1,329
    Likes Received:
    1,827
    Status Points:
    1,120
    My apologies if there were any omissions. This can usually be attributed to the difference between eligible and ineligible items on your folio. While inconvenient, you can email a copy of your folio to Program Services at research@starwoodhotels.com and they will be glad to make any necessary adjustments.

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     
  4. sendaiben
    Original Member

    sendaiben Gold Member

    Messages:
    2,735
    Likes Received:
    3,641
    Status Points:
    2,070
    Hi William

    Thanks for commenting on this. I actually got it resolved fairly quickly using the excellent chat support on the website.

    I would understand if it were ineligible items on the bill, but this time the room charge of 36000 yen was sent to Starwood as $304. I have no idea how that would happen (exchange rate is about 101 yen to the dollar) but am interested if SPG has procedures in place to deal with this. Ideally I would like to see some kind of automatic compensation to the customer in similar situations. This would have two effects: to reduce similar occurrences as hotels would have an incentive and to compensate customers for the time and hassle of monitoring and chasing up errors.

    To be fair this is the first time I have noticed something like this, but I'm probably going to end up looking more closely at points posting in the future, which is not how I would hope my relationship with SPG would be.

    Definitely a first world problem, I know, but fairly important for program integrity, no?
     

Share This Page