I've stayed at this hotel many, many times over the last 15 years and, despite it's size, have always enjoyed it. My go-to place in Toronto, and I've stayed at the King Eddie, the Westin Harbour Castle, the Park Hyatt (co-2nd choice with King Eddie), the Four Seasons, the HIlton. Some of this is based on price, but mostly because I like the location with lots of attractions and and restaurants and venues nearby, its easy access to public transport options around town, the friendliness of the staff, the Club Lounge, the views from the top floors, and a simply terrific pool and gym. The downside here is that I've almost never been given a suite of any kind here, though I know they have junior suites, as well as some big ones. However, I haven't really minded because the junior suites I have been given all faced into the the financial district with all the other tall buildings, whereas the regular rooms I normally get look north out past the new City Hall and park and I have a vast vista in front of me, which, coming from NYC, I prefer. The hotel's 2 block from the Eaton Centre, is part of the PATH underground walkway system downtown that covers about 16 miles and is a lifesaver is cold weather. The airport bus drops you right at the hotel, and picks you up from there. Big lobby, with check-in to the left. There is a separate dedicated SPG check-in area. Once you have your room key, you have to check which bank of elevators will go to your floor. The hotel's been renovated during the last few years, including the Club Lounge, which is on the top floor. Access to it comes from your room key into the door to the lounge. It is very large with a very high ceiling and enormous windows. Looks south and north, so you have good views to the lake or north across the city. I've found breakfast and evening snacks really good. The rooms themselves are typical for a renovated Sheraton, so won't comment further on that. Just beware getting a room that has a common wall with the elevators; given the height of the building, a lot of noise gets through. I've enjoyed meals and drinks at Traders on the ground floor. Not fancy, but a good selection of beers, drinks and the food is just fine. Also keep in mind that this is a conference hotel with lots of meeting space. It can get crowded. The Lounge has it's very busy moments during mealtimes. Still, it remains my go-to place in Toronto.