I will post this to TOBB, to add to the accumulating data on United's decline and to entertain the peanut gallery. I am posting here as well, more specifically to ask your advice on what I should do. Should I report this to United? If so, how and to whom? I was flying with the future mrs downhillcrasher on United 509 from BWI to SFO on Saturday August 4th on an A320. I have never had a 'Shenanigans' sighting before but we were treated to two in a single flight, along with a celebrity sighting to boot. I realize this post is bit long, but I want to include as much detail as possible. We were seated in F, having upgraded well in advance with some expiring RPUs. Right up until the end of boarding there were three empty F seats (1B, 1E, and 3F). The GA came on board with 3 boarding passes for the last minute battlefield upgrades. First he asked the FA to make an announcement asking the people to be upgraded to come forward and the FA refused, saying "I don't understand why these people are being upgraded, I wont make an announcement if I don't understand what is happening. You can go back and take care of it." He went to the back only to report that the upgraders turned down their upgrades, preferring instead to sit together in Y rather than scattered about in F. This is where it gets interesting. On hearing this news, a debate started in the F galley with the FAs and the gate agent. One FA said, "its too bad we don't have any military on board we could move up." Then a second FA said "we should move up the two flight attendants we have on board." Next, the conversation shifted back too why the original upgrade people refused to move up to F. Overhearing that this party wanted to sit together, a very gracious Rickey Henderson (the famous baseball player), who happened to be sitting in 1F, offered to move to 3F and then proceeded to do so. This left 1B, 1E and 1F open. At this point we are 10 minutes past departure time and they are getting ready to shut the door. The GA missed Mr. Henderson's move and is off the plane. I quickly check the mobile site and see that there are still people on the upgrade waitlist. Still at the gate and the door about to shut, one of the flight attendants says she "will move them up". She goes to Y and the door shuts while she is still in the back. She returns with 2 people. These are not the folks who turned down their upgrades (who, thanks to Mr.Henderson, could now all sit together in row 1), nor the next people on the upgrade list. Instead its two clearly off-duty FAs. They take seats 1E and 1F and proceed to 'talk shop' with the working FAs, obviously happy with their big seats at the pointy end of the plane. Shenanigans! We depart with seat 1B empty. After take off, the FA begins beverage service. She asks the woman in 1A if there is anyone sitting in 1B. The woman says no, but adds that her child is Y and asks if he could he sit there. The flight attendant shrugged her shoulders, not saying yes, but certainly not saying no. I guess it's hard to say no to a mother and child after you've just upgraded your friends. The woman went to the back of the plane. She returned with her teenage son who sat in 1B and enjoyed the F meal service. Then, about halfway to SFO, he swapped with his sister who remained there until landing. As an additional note, the FA used the old style status based food service order process instead of the current/official row based one. While this mildly annoys me from a product consistency point of view, I guess it was good as row 1 was filled with Shenas (who all ended up with pasta).