Rumors swirling lately from a recent employee bulletin suggest that the airport agents will be migrating to SHARES in the near future as expected, but without the FastShares tools they were originally supposed to have. FastShares was the designated replacement for FastAir (the application, not the FT member ) and is the GUI interface that sits atop the reservations system and allows the agents to manage the various passenger booking and reservations management functions. When the switch to SHARES was announced it was also suggested that FastShares would be in place to make that transition as easy as possible for the agents. Apparently the FastShares development has slipped, resulting in the need for agents to work in native SHARES for a few months until the new GUI app will be ready. I've heard reports that this will either take effect in October 2011 or in March 2012. I'm not sure which is accurate. Either way it is likely bad news for passengers. No matter how much training the agents are given (and it will almost certainly be not enough) an adjustment like this is never pretty.