Shameful airline ranking expose industry’s love of ‘calculated misery’

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    When Machiavelli wrote that it’s better to be feared than loved, little did he know he was foretelling the airline business. The theory is that basic coach service, without fees, must be sufficiently torturous to make people want to pay to escape it. So that’s where the suffering begins, a strategy that can be only […] The post Shameful airline ranking expose industry’s love of ‘calculated misery’ appeared first on Elliott.

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