SFO: The Centurion Lounge has checked in full

Discussion in 'General Discussion | Travel' started by HaveMilesWillTravel, Dec 20, 2014.  |  Print Topic

  1. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    "Please take a seat in your assigned lounge (UC) and enjoy the fine amenities and calm atmosphere (screaming kids, lady yelling on cellphone, ....) "

    Today is obviously a busy travel day, but has anyone been denied access to the Amex lounge at SFO on other days?
     

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  2. ACMM
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    I have had success at the SFO lounge, but it was not such a high travel time. Also I do not find that lounge that large - I think for instance the LAS lounge has more space IMHO
     
  3. HaveMilesWillTravel
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    I abandoned the UC club. On the way out I discovered that they have installed new flat beds in the hallways.

    ForumRunner_20141220_120958.png

    By the way, did they downgrade the crackers?

    ForumRunner_20141220_121049.png

    I went back to the Centurion Lounge and got in. Not very calm here either.
     
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  4. Bay Pisco Shark
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    That is tres disappointing, as my shiny new Platinum card arrived yesterday. I'm sure this is all fire code-related, and there's nothing they can do, but still ...
     
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  5. ACMM
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    I have to agree that I have found the SFO Centurion lounge frenetic. Could be because I like to sit at the bar and it is in the main traffic path.

    (Poasted from my milepoint enabled iPhone)
     
  6. mattsteg
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    When I was there on the sun after thanksgiving it was packed. Bartender was seriously overloaded.
     
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  7. HaveMilesWillTravel
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    It's also packed with inconsiderate people at the moment that let their kids roam freely, use Skype/Facetime with speaker mode etc. And then there was the guy who walked by my table and dumped his used glass and half-full pudding cup next to my full wine glass. Thanks, buddy!

    (last time I was here was a couple of weeks ago early on a Saturday morning and it was relaxing and quiet)
     
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  8. HaveMilesWillTravel
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    Yes, I agree, I wouldn't want to be in the lounge and then not have a place to sit. Would rather go to a restaurant then. I guess they have been selling a ton of Platinum cards in the Bay Area.
     
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  9. ACMM
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    Was he serving me at the bar? :p

    (Poasted from my milepoint enabled iPhone)
     
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  10. dayone
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    I've recently added this to my list of capital crimes.
     
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  11. mattsteg
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    He was working through a long line...I think his backup had bailed on him.
     
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  12. canucklehead
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    Any recommendations on the specialty cocktails?
     
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  13. ACMM
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    Well I am partial to the Vesper :)

    (Poasted from my milepoint enabled iPhone)
     
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  14. canucklehead
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    Ahhh, le coquetel du Casino Royale!
    Is that at SFO also?
     
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  15. mattsteg
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    As long as they have the ingredients, they'll make anything. And they are well stocked.
     
  16. ACMM
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    It is a signature drink at all Centurion lounges I believe. :)

    (Poasted from my milepoint enabled iPhone)
     
  17. legalalien
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    It takes minutes to make their signature cocktails ... no wonder lines form even when the lounge isn't so crowded. At SFO, however, one can still sample wines without waiting in line to the bartender! :D
     
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  18. MSPeconomist
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    I would hope that when the bartender is so busy, people would be able to pour their own wine.
     
  19. mattsteg
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    As long as they are not out of wine glasses and can get his attention to get a "ticket", they can.
     
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  20. ACMM
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    What is being referred to is the wine tasting menu. If you want a regular full glass (non tasting size) then you will wait for the bartender. It is not self serve.

    (Poasted from my milepoint enabled iPhone)
     
  21. ACMM
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    Yes, for the tasting menu. Not for a full pour from behind the bar.

    (Poasted from my milepoint enabled iPhone)
     
  22. HaveMilesWillTravel
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    I definitely had to wait for my Pinot. Not too long, though.
     
  23. ACMM
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    I found they did try to serve as expeditiously as possible. People seemed to be patient and understanding.

    (Poasted from my milepoint enabled iPhone)
     
  24. MSPeconomist
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    Was their any method for who was being turned away? At other AmEx airport lounges, I've seen a sign at the check in desk for a special place for Centurion cardholders. Hopefully they're not being sent elsewhere. Second priority should be those with nonaffiliatted Platinum cards. IIn other words, the first ones to go should be those being charged to enter and those with a lot of guests.

    It's fine to send someone to their "assigned" lounge--whatever that means--but what if the person doesn't have access to the UA lounge? Also, do the AmEx dragons knoww the UA rules well enough to know which lounge is someone''s assigned lounge and whether the person should have access there.

    I would be very annoyed if I had walked some distance or gone through another additional TSA security checkpoinnt to use the AmEx lounge and then was turned away.
     
  25. HaveMilesWillTravel
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    The "concierge" was standing at the door to tell people the lounge was full. After telling me that I can't get in at the moment, he did mention that they make exceptions for Centurion card holders. Given that he didn't start out with asking me if I had a Centurion card, it seemed to me like I don't look like one :)

    The "assigned lounge" part in the OP was something I made up to make it resemble the United GA announcement when C/F check in full and people on the upgrade list get told to take their assigned seats in the ticketed cabin. The concierge at the Centurion lounge didn't tell me where to go instead; I just happened to be on an international flight and thus had access to the United Club.

    I was thinking that one way to compensate card holders for the inconvenience would be to give out a drink or food voucher for a restaurant in the terminal. I arrived early at the airport for my flight so I could grab a bite before slumming it in United economy.

    I also think that during periods of high demand they should consider implementing more restrictive guest policies. Instead of two guests or the entire immediate family, perhaps allow only one guest.
     
    Last edited: Dec 22, 2014
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