Service Recovery Program

Discussion in 'Singapore Airlines | KrisFlyer' started by SAMAJU76, Apr 5, 2012.  |  Print Topic

  1. SAMAJU76

    SAMAJU76 Member

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    the best Service Recovery Program? I recently flewo SQ and was pleased with the way their staff are trained and empowered to deal with adverse situations.
     
  2. PhlyingRPh
    Original Member

    PhlyingRPh Silver Member

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    Emirates -
    I often find that after sending in an email complaint (I can always be counted on to find something to grouse about), when I check-in for my next flight, the record is noted with a customer service request to upgrade.me. I like that and if I were to place a dollar value on this, it's probably in the $40,000 range. Not bad for the occasional flight attendant slight.
     
    Gaucho likes this.
  3. Gaucho
    Original Member

    Gaucho Gold Member

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    wow.... :cool:
     

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