Seriously? No more pillows in domestic first?!?

Discussion in 'United Airlines | MileagePlus' started by karenkay, May 24, 2011.  |  Print Topic

  1. karenkay
    Original Member

    karenkay Gold Member

    Messages:
    2,712
    Likes Received:
    8,554
    Status Points:
    7,045
    Read about this on Flyertalk, and am surprised there's no thread on it here. I've been out of the country for five weeks, but will fly home tomorrow and am NOT looking forward to a SFO-ORD leg sans pillows...in first.

    Seriously? Am I that out of touch that this is normal for other airlines?
     
    karung99 and LAXNRT like this.
  2. mattsteg
    Original Member

    mattsteg Gold Member

    Messages:
    3,278
    Likes Received:
    5,543
    Status Points:
    4,170
    Apparently it's normal for CO...
     
  3. karenkay
    Original Member

    karenkay Gold Member

    Messages:
    2,712
    Likes Received:
    8,554
    Status Points:
    7,045
    another change i'm going to like? :rolleyes:
     
    NoFlyY, goalie and mattsteg like this.
  4. mattsteg
    Original Member

    mattsteg Gold Member

    Messages:
    3,278
    Likes Received:
    5,543
    Status Points:
    4,170
    It's the price of trying to be the "world's leading airline"!

    Full disclosure: I fly DL nearly exclusively - maybe a segment or 2 on UA or CO a year - so I don't have a lot of firsthand knowledge of the situation. It will be interesting to observe another big merger from the outside this time.

    As far as I'm concerned, "normal" is pillow/blanket in first, snacks in coach, wifi onboard, and leather seating everywhere. To me that all seems pretty basic, but far from universal elsewhere. As far as a UA elite is concerned, "normal" is more legroom in E+ (and whatever other particular idiosyncrasies the UA/CO product(s) have). Hopefully more of the good will survive for you than the bad - the weaker competitive offerings get the more other airlines can get away with scaling back.
     
    Italy98 likes this.
  5. eponymous_coward
    Original Member

    eponymous_coward Gold Member

    Messages:
    1,901
    Likes Received:
    2,975
    Status Points:
    1,470
    Also normal for AS (they don't have blankets, either).
     
  6. goalie
    Original Member

    goalie Gold Member

    Messages:
    3,003
    Likes Received:
    7,460
    Status Points:
    5,145
    First we had blankies morphing into shmattes and now we will have no place to rest our tired kepe. Way to go Uncle Jeff :mad:
     
    Travelsavant and NoFlyY like this.
  7. sobore
    Original Member

    sobore Gold Member

    Messages:
    12,421
    Likes Received:
    33,847
    Status Points:
    16,520
    Pillows will soon be available as follows:
    • Clean Pillow - $10.00
    • Clean Pillow with Stain - $7.00
    • Dirty Pillow - $5.00
    • Pillow case only - $3.00
    Welcome to the madness of modern day air travel. :(
     
  8. mowogo
    Original Member

    mowogo Gold Member

    Messages:
    7,078
    Likes Received:
    12,942
    Status Points:
    12,520
    Personally, the loss of pillows is more a sign of cost cutting than any real loss. They are too thin to really be used as a pillow, and only provide minimal lumbar support. I'd much rather lose them than some of the other things they could still cut.
     
  9. sunseeker
    Original Member

    sunseeker Silver Member

    Messages:
    230
    Likes Received:
    165
    Status Points:
    375
    This makes me angry although I rarely use the pillows. I thought taking away pretzel snacks in Y was the most petty reduction ever. This is in the same category.
     
    sobore and Scottrick like this.
  10. colpuck
    Original Member

    colpuck Gold Member

    Messages:
    14,500
    Likes Received:
    21,641
    Status Points:
    16,520
    yes throwing stuff out that needs to be re-used is really going to encourage better service
     
    Chic Silber likes this.
  11. TimeZoneCST
    Original Member

    TimeZoneCST Silver Member

    Messages:
    174
    Likes Received:
    293
    Status Points:
    435
    I hope not to offend but those things are nasty to begin with so getting rid of them is fine by me. A great alternative is a travel pillow my wife bought at Bed Bath & Beyond for $10. It's down and literally compressed down to almost nothing to store in my shoulder bag (ORD - BKK). WAY more comfortable without that nastiness and easy to carry if you want an alternative. Here's the link: http://www.bedbathandbeyond.com/product.asp?SKU=14477195
     
    HiIslands, yaychemistry and NoFlyY like this.
  12. TimeZoneCST
    Original Member

    TimeZoneCST Silver Member

    Messages:
    174
    Likes Received:
    293
    Status Points:
    435
    CORRECTION: Synthetic Down. But still.....
     
  13. BurBunny
    Original Member

    BurBunny Silver Member

    Messages:
    355
    Likes Received:
    375
    Status Points:
    475
    Shhh, don't give them ideas! Step 1 pillows. Step 2...??? Hot meals, maybe?
     
    sobore likes this.
  14. gobluetwo
    Original Member

    gobluetwo Silver Member

    Messages:
    806
    Likes Received:
    1,012
    Status Points:
    825
    Although not an explicit thread, there has been discussion about it in the "Merger Update - May 2011" thread. And I was in F Sunday evening and can confirm - no more pillows. Asked the FA, in fact, who didn't realize the pillows were gone.
     
  15. Italy98
    Original Member

    Italy98 Silver Member

    Messages:
    551
    Likes Received:
    950
    Status Points:
    795
    I will collect, after all F is full, an extra pillow or two to stuff inside the one at my seat, and give it to Mrs. Italy. I will use a blanket if an extra pillow is not available.
     
  16. PanAm
    Original Member

    PanAm Silver Member

    Messages:
    342
    Likes Received:
    465
    Status Points:
    545
    They aren't spectacular as actual bedding but I do like having the pillow for some lumbar support or to put under my legs. But more importantly, this is just a cheapskate move that is just off-putting. Domestic F doesn't have a whole lot going for it, why take away one of the few little amenities? (Yes I know why - cost cutting but come on, really?) Wiuth these little cuts they're irritating elites and sure as heck making sure no one who actually pays for F ever does so a second time. It's an indication of more devaluation to come I think.
     
    sobore, NoFlyY and sunseeker like this.
  17. Captain Oveur
    Original Member

    Captain Oveur Gold Member

    Messages:
    7,243
    Likes Received:
    14,058
    Status Points:
    12,520
    The more I read about how people used the pillows, I'm glad those things are gone.
     
    TimeZoneCST likes this.
  18. TravelerRob
    Original Member

    TravelerRob Silver Member

    Messages:
    645
    Likes Received:
    486
    Status Points:
    620
    No pillows in F ORD-SEA yesterday. When I did the walk of shame past F on LGA-ORD yesterday there were no pillows either.​

    Other flights with no pillows: SEA/SFO/SEA.​

    Basically, they're gone from the flights I've taken.​

    -RM​
     
  19. MSPeconomist
    Original Member

    MSPeconomist Gold Member

    Messages:
    58,563
    Likes Received:
    98,528
    Status Points:
    20,020
    So far, DL still has pillows and blankets put at seats in domestic FC, including RJs. Frequently but not always the pillow looks nice and fresh. The blankets are thin, but the newer red ones seem better than the navy previous generation. My complaint as that the blankets tend to stretch out of shape so that they're not necessarily rectangular. I appreciate them on an early morning or late night flight when I tend to get cold on board. although I frequently don't use the pillow.
     
  20. NoFlyY

    NoFlyY Active Member

    Messages:
    29
    Likes Received:
    20
    Status Points:
    85
    Thank you for posting the link about the travel pillow. Is it too large to fit into a small Jack Spade-brand messenger-style bag?
     
  21. TimeZoneCST
    Original Member

    TimeZoneCST Silver Member

    Messages:
    174
    Likes Received:
    293
    Status Points:
    435
    You're welcome. Not sure what else you are packing but I don't think it would be a problem. I carried mine in my Tumi shoulder bag with my lap top and all my other stuff no problem
     
  22. Scottrick
    Original Member

    Scottrick Gold Member

    Messages:
    2,586
    Likes Received:
    4,078
    Status Points:
    2,570
    I agree. I never use pillows. If anything I find them a bit annoying, so I actually approve of the shift to CO's way of storing them in the overhead on international flights. However, they're skimping on the small details that make a difference. Sadly amusing since I was just reading an ad for LH's first class and the theme was all about how small touches make a world of difference. Apparently SMI/J thinks cutting pillows made of dryer lint and the meager ration of 5 pretzels per person is going to ensure profitability.
     
    sunseeker likes this.
  23. karenkay
    Original Member

    karenkay Gold Member

    Messages:
    2,712
    Likes Received:
    8,554
    Status Points:
    7,045
    Not at all offended, but I really don't want another thing I have to carry onboard. :td:
     
  24. Frequent Freak
    Original Member

    Frequent Freak Silver Member

    Messages:
    427
    Likes Received:
    1,652
    Status Points:
    900
    I had a pillow-free RNO-DEN on Tuesday. Come to think of it, it was also blanket-free. Be careful what you ask for with those loincloth-quality CO blankies, I guess. :confused:

    However, tulips have yet to be eviscerated in either airport. What Customer Day are we on now, anyway?
     
  25. NYBanker
    Original Member

    NYBanker Gold Member

    Messages:
    32,725
    Likes Received:
    191,901
    Status Points:
    20,020
    +1
     
    karenkay likes this.

Share This Page