SeatGuru Description for 737 Exit Rows

Discussion in 'United Airlines | MileagePlus' started by Daviation, Sep 14, 2012.  |  Print Topic

  1. Daviation

    Daviation Silver Member

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    A couple of days ago I sent the following message to SeatGuru:

    On your web site, in the "flyout" descriptions of the Exit Rows (20 and 21) on the UA 737 aircraft (all former CO planes, I believe), it states "There is no floor storage for these seats during takeoff and landing". Is that really true? That is a statement I normally expect for a bulkhead seat, not an over-the-wing exit row seat.

    I am reasonably sure I have been on several of these 737s since the UA-CO merger, and they all had "floor storage" (or more precisely "storage underneath the seat in front of them").​

    For example, look at "flyouts" for Rows 20 and 21 on this page.

    I got this response:

    It is not that these seats do not have storage space available under the seats, it is is that during certain parts of the flight, namely takeoff and landing, you are not allowed to store your belongings there. (My emphasis.)

    Has anyone ever been told they can't store belongings under the seat in front of them during takeoff or landing when in Rows 20 or 21 seats on these 737s? (That is, of course, as long as the belongings fit entirely under the seat in front of you and don't block exiting the row.)

    I don't believe the statement of "There is no floor storage for these seats during takeoff and landing" should be in the Exit Row seat descriptions, particularly not exclusively in the Exit Row description (since all rows have restrictions during takeoff and landing). Agree or disagree?
     
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  2. hulagrrl210
    Original Member

    hulagrrl210 Gold Member

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  3. trobb49

    trobb49 Silver Member

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    It makes perfect sense that the airlines and perhaps the FAA would not want anything stored on the floor area of exit rows. If there were an emergency, items might shift regardless of where they are located. If items shift in a standard row, they would only impede the exit of the passengers in that row. If items scatter in an exit row, it might impede the evacuation of many more passengers.
     
  4. Wandering Aramean
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    Wandering Aramean Gold Member

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    There are some airlines and some national authorities which prohibit bags under the seat in front at an exit row, and with good reason. But neither the FAA nor United fit in that category. You cannot have an in-cabin animal in those rows but regular bags which otherwise fit under the seat are permitted.

    SeatGuru is wrong. They often are, sadly.
     
  5. ex-seatguru

    ex-seatguru Silver Member

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    i would disagree with "wrong". As a community-based site, SG aggregates reviews. If enough people tell us they sat there and were told by the FA that they couldn't have a bag, we're going to write that up. Was the FA wrong? Per Seth, yes, but do we all know that arguing with the FA is not going to get you anywhere. Take it as a warning, and feel free to bring your copy of FAA rules, I'm sure plenty of people will enjoy that exit row seat when you are escorted off the flight for arguing with the crew :)
     
  6. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    What is "enough" in this case?
     
  7. ssullivan
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    ssullivan Gold Member

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    There are times when Seat Guru really is wrong. I've seen warnings on exit rows that indicate that the tray table is in the armrest on aircraft where that isn't the case, or cases where warnings exist about bulkheads being really close to the row of seats when there's actually a considerable amount of room there. So, yes, there are some cases where there is inaccurate information on the site.

    As for the bags under seats in the exit row, in probably hundreds of flights in the exit row, the only three where I was told I couldn't have a bag under the seat in that row were two on Qantas and one on South African. As for Continental and United, I've never, ever been told that. Now, I've always had a bag that fit properly. It's possible that one person was told this by a rogue flight attendant, or one that had a bag that didn't fit under the seat properly and was an issue in any row. But that doesn't mean that a blanket warning should go on the site because of a single instance like that.
     
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  8. avflyer
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    avflyer Silver Member

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    Agree
     
  9. HaveMilesWillTravel
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    HaveMilesWillTravel Gold Member

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    I sent a correction today to Seatguru. Maybe my vote will tip the balance and it gets corrected.
     
  10. ex-seatguru

    ex-seatguru Silver Member

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    Well, I can tell you that all submissions do get read. Maybe MP/FT readers deserve a special code-word so that your comments count double. We could also probably just give Seth direct access to make his own edits hehe...
     
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  11. Wandering Aramean
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    Wandering Aramean Gold Member

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    So how many customer comments will ever come in saying, "And I was SUPER happy that I could store bags under the seat in front of me!" Zero. I get that it is community-based data, though I question the value of that sometimes when known false details continue to be published. At some point there has to be editorial control which comes in to play. You cannot just trust "the internet" to give reliable, factual information consistently. Has someone on a UA flight at some point been told they cannot store bags under the seat in an exit row? Probably. Does it happen with any regularity? I highly doubt it. And if it is actually a policy on UA flights then why don't any other aircraft types reflect this supposed rule?

    If the FA says you cannot then you cannot, but I've taken hundreds of flights on CO/UA metal, many of them seated in an exit row. The FAs have occasionally reminded passengers that bags must not block the foot path but that's it. Your "community-based" data simply doesn't hold up when compared to reality.

    Another "fun" example: http://www.seatguru.com/airlines/Lufthansa/Lufthansa_Boeing_747_8.php - The coach seats are not 2 inches wider on the LH 748 than they are on the NH 788. I've sat in both. The 748 seats are the same width as the 744 seats. More comfortable, but the same width. Yet SeatGuru suggests that he 748 seats are 20.47" wide. Maybe to the outside of the armrests but none of the others are measured that way. Bad info. Yet despite that being reported several times it lingers on.

    No warning on 33A/K on the new config sUA 772 that there is no window there. Or that the FAs set up a cart in you face during meals. More missing data than bad data, but you get the idea.

    Unless things have changed on the 735 since I was last on one the bulkhead row in Y can store bags under the F seats in front of them. The site claims there is no storage.

    The UA 788 map is also particularly entertaining. Somehow the coach seats there are wider than the same 3-3-3 config on the 772, despite the fuselage not being large enough to actually support that. And only the bulkhead BF seats are somehow limited to no floor storage? And the bulkhead BF seats aren't flagged for better foot wells despite repeated reviews to that extent based on the other sCO configs which these will match? You certainly cannot claim these are based on passenger reviews since so passenger has ever set foot on one of these aircraft. So who screwed this one up?? :confused:

    There are plenty more examples; I got tired of writing them out.
    Unless I'm being paid to fix the errors why would I bother? The few corrections I sent in over the years were ignored so I don't bother any more. Such is life.

    I know it isn't feasible to only have editorial-based data, but when you actually know how things work it is a disservice to present other information to customers, even if someone in the "community" reported it once.

    I know that you've got some well-deserving love for the site you created and nurtured for so long, but the data these days is simply not as reliable as it once was. That's just the way it is.
     
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  12. KenInEscazu

    KenInEscazu Gold Member

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    My E+ seat of choice is always 21F. I like the extra leg room. I like to sleep without having people wake me up for a lav run. I like to be able to close the window shades (when they work - They often don't on the emergency exit door windows). I REALLY like the 737s with no seat 20F which gives me tons of leg room.

    As a Silver, then Gold, I sat in those seats more often than not in the past, and I still end up there about 25% of the time as a Platinum. This is the first time I have ever heard of carry-ons being banned from the standard "under the seat in front of me" space. When there is no 20F, I use the space under 19F. There are plenty of things that we can legitimately note regarding the pros and cons of one seat or another, but this isn't one of them.

    On a positive note, SeatGuru is right when they say that the armrest is built into the sidewall, and is less comfortable than the standard armrest built into the seat itself. It's a tradeoff I accept, but that is good information for someone who has not experienced the seat previously. It is a drawback.

    While we are on the SeatGuru topic, I would like to know why they don't show layouts of Taca aircraft. They are now Star Alliance, and they don't have a reliable way of looking at the layout when making a purchase. In fact, the only time I have seen a seat layout on their website is during the check-in process. Today I flew my first Taca A319. I had seat 3D. I didn't know that any A319s had 3 rows of Biz Class, as I have always seen the UA 2 row layout. For the record, it was a very comfortable cabin.
     

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