http://www.nzherald.co.nz/business/news/article.cfm?c_id=3&objectid=10727623 Qantas has refused to return frequent flyer points to a dead woman's family for a flight she will now never take. New Zealander Rachel Acton died from a heart attack five days after making a booking with Qantas to Australia, spending 41,000 of her father's airpoints which had been transferred into her account. But when her family contacted Qantas after her funeral, the airline said it would return the airpoints only to Mrs Acton's account - for which nobody had a pin number - and in 48 hours they would be deleted. Family members said it was an unsympathetic - and outrageous - response during a fragile time. Qantas offered an apology when the Herald brought the incident to its attention. Mrs Acton is the daughter of respected educationist Sir Tamati Reedy, who is being invested with a knighthood tomorrow.