Savannah Westin Review and Information

Discussion in 'Starwood | Preferred Guest' started by mdtravel, Jan 2, 2012.  |  Print Topic

  1. mdtravel

    mdtravel Silver Member

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    I have stayed here two times in the last two months, both times as a plat. The first was a three night stay using two free resort nights and one point redemption night, and the last stay was comped by the hotel due to some business I had with the hotel.

    The first thing that struck me about the hotel was that the website states "Our suites are sold through the resort directly. Please direct inquires to In-House Reservations at (912) 201-2227." I don't know what that means, but it seemed odd to me.

    Self parking is available for free; just keep your ticket when you pass through the gate. There is valet parking as well; $24 per day I believe.

    The workout facility is in a separate building; you can either walk (about a half mile) or ask for the free shuttle to and from. It is in the building with the golf clubhouse and spa.

    The bar off the lobby serves coffee in the morning and lunch and dinner after that. The nicer eating joint up stairs is called Aqua Star and isn't bad, but I only had one fairly light meal there.

    The hotel is on the opposite side of the river as anything in Savannah except for the convention center. To get to the active side, you can either drive over the bridge or take the water taxi, which runs every 30 minutes. The routing is Westin to Marriott to Hyatt to Westin, repeat often. It is free. The Marriott is a bit off the beaten path so you'll probably want to take the boat to the Hyatt and then take their elevator up to street level.

    The hotel is pet friendly. If you are on floor 5 and do not have a pet, get moved! There appeared to be no limit to the size of dogs allowed. Floor five was noisy with barking, and smelled like a wet dog.

    The upgrade I received on the first stay was a river view room. I did not receive an upgrade of any kind on the second stay despite the hotel being dead dead dead.

    Checkin is efficient and friendly.

    Rooms are what you'd expect from a recently updated domestic Westin in all respects...bed, bath, amenities, AV. All rooms have a fridge which is very nice.

    There is a resort fee of $19 per day. That includes parking, the pool, the workout room and wifi. There is a faster version of wifi for $6.95 per day. I did buy this one of the days and was charged for it. I asked if it should be compted to plats and service express said it should; no idea if that is correct...I was truly just asking so I'd know.

    We valeted our car when we checked in. the next morning I noticed it was still sitting in front of the hotel almost where we'd left it. I chalked it up to the hotel being dead dead dead. When we went to use the car the following day, they had the key without tag in their cabinet. This scenario remained unchanged until we left; each time we needed the car it was right there already and they had the keys in their cabinet. Seemed odd, but ok. When I went to load up to leave the car was parked off to the side where they keep their fleet of house cars. I told the gentleman that I needed the keys to the Lexus parked right over there and pointed. He opened the cabinet, saw no tag and told me there was no tag. I told him I knew and didn't know why but that's they way it was. He asked me if I'd paid for the valet parking; I told him I hadn't received my bill under my door so I didn't know and that I wasn't checking out yet. He said "so you probably didn't pay" and just handed me the keys. I said "so you want me to go get it myself? Look if the rules weren't followed or whatever don't take it out on the guest." I really didn't mind getting the car; short walk. But it was parked where they park the house cars behind a bunch of orange cones. i went and moved them and got the car, and then loaded it all up myself.

    The hotel participates in the green program whereby you can get 500 points per night for skipping housekeeping.

    My plat points posted without incident.

    The workout rooom is new and modern, though not the biggest I've seen in a Westin. You do get to use the steamroom and sauna as well, though they were out of order when I was there and the workout room was getting some repairs made since occupancy was so low.

    I didn't use the pool when I was there but it looked nice as did the hottub.

    I think that's about it. Happy to answer questions.
     
    flyingdawg likes this.
  2. NYBanker
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    NYBanker Gold Member

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    Thanks for sharing.

    Is the workout facility exclusive to the hotel? Or is it a public gym?

    Does this property have a resort-like setting?
     
  3. mdtravel

    mdtravel Silver Member

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    Good question; the spa is open the public so my guess is that the gym would be as well but likely it is going to be all hotel guests. It is not keyed at all; just walk on in. It is in the same building as the spa, golf clubhouse, a bar and some meeting rooms.

    it does feel a bit like a resort. Lots of palm treets outside, seating by the pool. I don't know if there is bar service at the pool; both stays were in late November and December...not prime pool season.
     
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  4. NYBanker
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    NYBanker Gold Member

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    Thanks!
     
  5. heakja

    heakja Silver Member

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    Aren't SPG resorts supposed to either waive the resort fee for platinums or offer an alternative amenity? (That is when the fee includes things that are platinum amenities). I read somewhere at FT that this resort normally does the first. I would drop the hotel an e-mail and ask for a refund.

    Sorry to read about the bad platinum treatment. I am considering a stay here in June, but would hate to fight for an upgrade at check in. Stayed at the Westin Hilton Head last year, but looking for an alternative in the area this summer. Wasn't impressed with the Hilton Head property.
     
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  6. mdtravel

    mdtravel Silver Member

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    I wasn't aware of this actually; I always have experienced the resort fee being applied regardless of status. Anyone?

    I don't know that I feel I received poor platinum treatment. The valet thing was just weird and the lack of upgrades on two visits doesn't lead me to be paranoid just yet! It's a very nice property.
     
  7. heakja

    heakja Silver Member

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    Maybe the Starwood Lurker can chip in? I think this is the policy (though not published on spg.com):

    "Resorts properties that include amenities already complimentary for Platinum members in their resort charges shall substitute another amenity of similar value for these guests."
     
  8. mdtravel

    mdtravel Silver Member

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    Wow, impressive. Who'd have thought. I recall the debate on FT regarding the wonderful resort Westin in Vegas. They don't do subs as I recall.
     
  9. heakja

    heakja Silver Member

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    I just browsed through some threads at FT, and it seems that Westin Savannah is one of those resorts that don't care about this rule as well.
     
  10. SPG Champion
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    SPG Champion Official Representative

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    I fixed this for you. ;)

    Best regards,

    William R. Sanders
    Social Media Specialist
    Starwood Hotels & Resorts Worldwide

    spgchampion@starwoodhotels.com
     

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