OOpsie. I have not been on hold for that long with the Gold Desk ever. I got a text today that my flight today SJC-SEA had been cancelled. Called Gold Desk to get on later flight, and was told departure control system went down (crashed). Nothing was departing on time. I was offered an earlier flight in F but would have to pay the difference...(not sure why, is this considered an Act of God?) Booked for tomorrow morning at 06:40 (ugh) and will have to pay for another hotel night. No compensation offered by Gold desk..was told they weren't authorized, but check with desk at SJC. Suggestions?