In between all the complaining about bad mileage accrual, plastic on the c-meal and bad in-flight entertainment, Merlin got me thinking about the special experiences where SAS really goes the extra mile... (you should read his post here). Have you ever experienced special service from SAS in a difficult situation? My experience was when my grandmother suddenly was days from passing on. Living in a different country, and this being before the time of LCC's, a last minute trip would be difficult with full flights and a family with limited disposable income. We went directly to the airport (yes, this was long before Internet), and checked for tickets on the first flight to AMS. The agent asked why we were in such a hurry, and after some explanation she dedicated all her time to find us a flight to Netherlands. Since all flights were 100% full, the only ticket option was a full fare flight that cost almost the same as a month income. This was obviously not an option, so we were ready to leave the airport. Thankfully, the agent managed to book us on a cheap Y-ticket and called the gate to ask for volunteers to stay for the next flight. Two people agreed, and my mother and sister reached Holland to say goodbye before my grandmother left this earth. Me and my father left the next day on the same cheap tickets. Without this service my mother wouldn't have reached Holland in time, and this was really going the extra mile. Anyone else with a similar experience?