As these forums grow, I would suggest you create subforums or threads that are "safe harbor" areas in the largest forums where only questions & contsructive answers are allowed. Just the facts, ma'am, no telling anyone to do a search, no killing the messenger because it's his first post or doesn't fly XYZ often enough to know any better, etc. -- if you can't actually answer the question, keep mum. New members would be encouraged to start in these areas & maybe even offered a "newbie menu" that would focus on them (but with a link to the comprehensive menu). The key word here is questions -- posts that are discussions of policy, screwups, news articles, etc., would not belong in the "safe harbor" areas. In the old place, I would limit this just to the largest forums: AA, DL, UA/CO, US, WN, TS/S.